Victim Services Caseworker

About the role

The primary role of the Victim Services Caseworker is to provide comprehensive, victim-centered case management services for victims of crime. This includes completing eligibility screening and enrollment paperwork, developing service plans, educating about community services, resources, and legal rights, and helping problem solve barriers to access. This position also assists with programmatic and administrative tasks such as case notes, case file management, and data collection.

Responsibilities

• Provide comprehensive case management services, including assisting with accessing community resources through local partners, making appropriate referrals to legal providers, and helping identify and arrange social activities in-line with service plans
• Crisis intervention to victims and their family members suffering from crime related trauma (providing information on victimization, crime prevention, victim’s legal rights and protections, criminal justice process; providing emotional support to victims; safety planning; assistance with compensation applications; interventions with creditors, landlords and employers; creation and monitoring of client service plan and self-sufficiency matrix and on-going tracking)
• Complete eligibility screenings for all referrals and enrollment paperwork for all eligible program participants
• Assessing and evaluating the needs of victims while providing appropriate services and maintaining appropriate documentation
• Building and maintaining relationships with various local, state, and federal stakeholders including law enforcement agencies
• Developing strategies to further assist in the identification and referral of victims of crime in Arizona
• Ensuring acute needs are met in a timely and client-centered manner for each program participant
• Providing assistance with the development and implementation of all outreach and training activities to ensure program outcomes and activities are met
• Tracking program activities, compiling data and drafting reports as required by donor and agency specifications
• Participating in all program meetings, staff development activities and generally being an engaged team member
• Complying with all policies, procedures and protocols of the agency

Requirements

• Education: Undergraduate degree in Human Services or similar field strongly preferred; comparable related work experience may be substituted.
• Work Experience: 2+ years of related work experience; 1-year minimum working with victims of crime or other vulnerable populations. Case management and/or victims assistance experience preferred.
• Demonstrated Skills And Competencies: Excellent written and spoken English skills, strong organizational skills and detail-oriented, excellent writing and analytical skills, public speaking and/or presentation experience preferred, ability to effectively communicate and work as a team member with collaborative partners, the community, and clients in a cross-cultural, multi-disciplinary environment, computer literacy, data base experience preferred, ability to work independently and be a flexible team player, language skills: Fluency in written and spoken English, bilingual ability preferred in Dari, Spanish, Swahili, Kinyarwanda, Arabic, French or other refugee/immigrant language used in Arizona, cross-cultural understanding and strong communication skills, both written and verbal, certificates or licenses: Must have a valid driver’s license, active insurance policy, access to reliable transportation and the ability to travel regularly throughout the service delivery area. In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.

Job Requirements

• Working Environment: A combination of standard office environment, remote work, and 'field' time within the service delivery area to perform the above outlined responsibilities. May require occasional weekend and/or evening work. Must be able to lift 35 to 50 pounds (furniture, household supplies, and food boxes).
• Compensation: (Pay Rate: $23.50/hr). Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.