Victim Services Caseworker

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities.

About the role

The primary role of the Victim Services Caseworker is to provide comprehensive, victim-centered case management services for victims of crime. Responsibilities will include completing eligibility screening and enrollment paperwork, developing service plans, educating about community services, resources, and legal rights, and helping problem solve barriers to access. This position is also responsible for assisting with programmatic and administrative tasks including case notes, case file management, and data collection.

Responsibilities

• Provide comprehensive case management services, including assisting with accessing community resources through local partners, making appropriate referrals to legal providers, and help identify and arrange social activities in-line with service plans.
• Provide crisis intervention to victims and their family members suffering from crime related trauma (through provision of information on victimization, crime prevention, victim’s legal rights and protections, criminal justice process; providing emotional support to victims; safety planning; assistance with compensation applications; interventions with creditors, landlords and employers; creation and monitoring of client service plan and self-sufficiency matrix and on-going tracking).
• Complete eligibility screenings for all referrals and enrollment paperwork for all eligible program participants.
• Assess and evaluate the needs of victims while providing appropriate services and maintaining appropriate documentation.
• Build and maintain relationships with various local, state, and federal stakeholders including law enforcement agencies.
• Develop strategies to further assist in the identification and referral of victims of crime in Arizona.
• Ensure acute needs are met in a timely and client-centered manner for each program participant.
• Provide assistance with the development and implementation of all outreach and training activities to ensure program outcomes and activities are met.
• Track program activities, compile data and draft reports as required by donor and agency specifications.
• Participate in all program meetings, staff development activities and generally be an engaged team member.
• Comply with all policies, procedures and protocols of the agency.
• Other duties as assigned.

Requirements

• Undergraduate degree in Human Services or similar field strongly preferred; comparable related work experience may be substituted.
• 2+ years of related work experience; 1-year minimum working with victims of crime or other vulnerable populations.
• Case management and/or victims assistance experience preferred.
• Excellent written and spoken English skills.
• Strong organizational skills and detail-oriented.
• Excellent writing and analytical skills.
• Public speaking and/or presentation experience preferred.
• Ability to effectively communicate and work as a team member with collaborative partners, the community, and clients in a cross-cultural, multi-disciplinary environment.
• Computer literacy, database experience preferred.
• Ability to work independently and be a flexible team player.
• Fluency in written and spoken English, bilingual ability preferred in Dari, Spanish, Swahili, Kinyarwanda, Arabic, French or other refugee/immigrant language used in Arizona.
• Cross-cultural understanding and strong communication skills, both written and verbal.
• Must have a valid driver’s license, active insurance policy, access to reliable transportation and the ability to travel regularly throughout the service delivery area.
• In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.

Working Environment

• A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
• May require occasional weekend and/or evening work.
• Must be able to lift 35 to 50 pounds (furniture, household supplies, and food boxes).

Pay

Pay Rate: $23.50/hr. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Benefits

• 10 paid sick leave days.
• 10 U.S. holidays.
• 20-25 generous paid time off days based on role and tenure.
• Medical insurance starting at $163/month.
• Dental insurance starting at $6.50/month.
• Vision insurance starting at $5/month.
• Flexible spending accounts (healthcare, dependent care, and commuter).
• 403(b) retirement savings plan with employer match (immediate vesting) along with a non-elective employer contribution based on age and years of service (3-year vesting).
• Disability and life insurance.
• Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families.

IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.