Victim Advocate Supervisor

Job Responsibilities

• Directly supervise and support assigned Crime Survivor Services Victim Advocates.
• Provide weekly or bi-weekly individual supervision to assigned advocates.
• Facilitate team meetings, case staffings, reflective supervision spaces, and debriefing opportunities for assigned teams.
• Maintain advocate workload, performance, documentation, and case management practices.
• Establish employee goals and conduct annual employee performance reviews.
• Participate in hiring, onboarding, and initial training for new CSS staff.
• Approve and track scheduling changes, sick time, and PTO for assigned advocates.
• Work with the CSS Manager to address employee conflicts, performance concerns, workload issues, and team culture needs.
• Support staff wellness, trauma stewardship, and strategies to reduce secondary traumatic stress and compassion fatigue.

Case Coverage and Operational Oversight

• Support advocates in managing complex victim and survivor needs.
• Ensure adequate case coverage during staff absences, vacancies, extended leave, or periods of high workload.
• Center survivor agency, dignity, safety, confidentiality, and self-determination as core principles of advocacy within the criminal legal system.
• Ensure advocacy services are trauma-informed, culturally responsive, and grounded in race and social justice principles.
• Support development and refinement of team procedures, documentation standards, case management tools, and communication protocols.

Portfolio-Specific Duties

Domestic Violence Advocacy Team

• Supervise advocates assigned to felony domestic violence cases and related court processes.
• Support coordination with the Seattle Police Department Domestic Violence Unit, King County Prosecuting Attorney’s Office, City Attorney’s Office, courts, and community-based domestic violence providers.
• Participate in regular DV staffings, prosecution meetings, partner meetings, and other case coordination spaces.
• Oversee domestic violence case management workflows, including SharePoint or other documentation systems.
• Support implementation and improvement of first appearance notification, automation, and victim communication processes.
• Help ensure victims and survivors receive timely information regarding case status, hearings, release conditions, protection orders, no-contact orders, and available advocacy support.

Violent Crimes Unit Advocacy Team

• Supervise advocates assigned to homicide, gun violence, assault, robbery, and other violent crime cases.
• Coordinate with detectives, MDOP and Violent Crimes Unit King County prosecutors, and system partners to support timely victim communication and survivor-centered service delivery.
• Participate in Violent Crimes Unit meetings, EPU staffings, prosecution meetings, and related case coordination spaces.
• Support responses to high-profile, sensitive, or urgent cases involving homicide, gun violence, or significant community impact.
• Aid in information requests, briefings, and case-related inquiries in coordination with the CSS Manager.

Cross-System Coordination and Partnership

• Serve as a liaison between CSS advocates and key system partners, including SPD, KCPAO, CAO, courts, and community-based organizations.
• Build and maintain strong working relationships while preserving the independent, survivor-centered role of advocacy.
• Communicate staffing changes, protocol changes, workflow updates, and case coordination needs to key system partners.
• Closely work with SPD investigative sergeants, detectives, and command staff to coordinate case assignments, troubleshoot workflow issues, and foster a collaborative work environment for advocates.
• Closely work with prosecution partners to strengthen victim communication, case coordination, and access to advocacy support.
• Foster partnerships with community-based agencies to stay current on resources, increase opportunities for collaboration, and better meet survivor needs.
• Participate in task forces, multidisciplinary meetings, partner meetings, and community stakeholder conversations to ensure survivor needs and perspectives are considered in systems-level decision-making.

Data, Reporting, Procedures, and Program Improvement

• Conduct needs assessments and evaluate advocacy services to determine unmet needs and opportunities for improvement.
• Use technology and data systems to monitor case activity, troubleshoot workflow issues, gather statistical information, manage reporting mechanisms, identify efficiencies, and provide reports as needed.
• Support continuous improvement of case management workflows, documentation practices, internal procedures, and partner communication protocols.

Equity, Access, Training, and Staff Development

• Identify and address barriers to service access for survivors, including older adults, people with limited English proficiency, refugees and immigrants, people with disabilities, people experiencing homelessness, and survivors impacted by systemic oppression.
• Engage in system reform efforts that promote access to justice, survivor voice, and improved system response for crime survivors.
• Arrange or support access to interpreter services and other accommodations as needed.
• Promote advocacy practices that are culturally responsive, survivor-centered, trauma-informed, and grounded in race and social justice principles.
• Support staff development through coaching, training, case consultation, and opportunities for professional growth.