Vice President - VP - Clinical Delivery Applications

About the role

The VP Applications will lead and advise on the suite of patient care applications, including Epic, Pharmacy, Lab, Enterprise Imaging, and other relevant applications. They will oversee the development, implementation, optimization, and maintenance of these applications, as well as any adjacent applications and modules like AI functionality.

Responsibilities

• Manages the full suite of applications across the continuum of care portfolio, including Epic, Pharmacy, Lab, Enterprise Imaging, and other supporting applications.
• Provides direction to all resources that support Clinical and Revenue Cycle applications.
• Solves barriers and issues surrounding implementations and ongoing support of EHR and supporting applications.
• Develops team members ensuring they can solve problems, think critically, and deliver services within documented SLAs.
• Interacts closely with the CMIO and CNOs to understand physician and nursing priorities and support needs.
• Participates in IT governance and decision-making impacting Clinical and Revenue Cycle application priorities and strategies.
• Determines application team resource allocation, structure, policies, and practices relating to clinical and supporting applications.
• Maintains effective relationships and communications with executives, department heads, and other key customers in departmental supported areas.
• Manages all care delivery application vendor relationships in collaboration with vendor management processes.
• Increases efficiencies of the clinical application portfolio.
• Promotes a customer-service oriented support organization.
• Solves issues encountered during and post system implementation, working with all levels of personnel both internal and external to the organization.
• Evaluates new technologies/software that may provide opportunities for solutions or new applications necessary to accomplish organizational goals, objectives, and strategies.
• Works closely with HR, Finance, Security, Compliance, and Legal groups to ensure policies are upheld and budget commitments are achieved.
• Establishes and promotes clinical applications' key performance indicators.
• Complies with change management and other processes to ensure efficiency and effectiveness of the applications support operations.
• IT sponsor accountable and responsible for any care delivery application implementations.
• Coordinates with any third-party contractors brought in to implement or support clinical applications.
• Identifies and supports Artificial Intelligence (AI) implementations for the patient care applications portfolio.

Qualifications

• Master's Degree required, preferably in Information Technology, healthcare administration, or a clinical field.
• 7 to 10 years progressive leadership experience, including at least 6 years in application IT experience, with 3 years in Care Delivery application IT in a large, complex, academic health system.
• Experience managing large Epic / EHR teams (e.g., 100+ people) preferred.
• Thorough understanding of operational IT, EHR implementation, and healthcare software implementation.
• Large scale acute and ambulatory setting experience.
• Knowledge of project management methodology based on project management principles.
• Knowledge of process improvement methodologies.
• Knowledge of Artificial Intelligence (AI) and its application in support of clinical operations.
• Ability to facilitate complex decision making among multiple executive stakeholders with different interests and priorities.
• Experience facilitating complex decision making among multiple executive stakeholders with different interests and priorities.
• Excellent communication skills, both interpersonal and technical.
• Superior judgment, problem-solving, and cognitive skills.
• Strong interpersonal skills, demonstrating the ability to navigate the political landscape of the organization.
• Executive presence, broad thinking, and articulate across all levels of the enterprise.
• Experience leading application product management, project management, and portfolio management.
• Capacity to deliver on deadlines while contributing to various stakeholders, projects, and business relationships at once.
• Exceptional emotional intelligence to help manage complex relationships partners, stakeholders, design, engineering, and leadership.

Benefits

OU Health offers a comprehensive benefits package, including paid time off, 401(k), medical and dental plans, and many more. We also provide peace of mind through a total benefits and compensation package designed to meet your specific needs both inside and outside of the work environment.