Vice President, Transformation Services

For our client, we are seeking a Vice President, Transformation Services to join the team of a leader in the Business Services space. This leader will build and scale a new transformation capability that helps clients redesign customer operations and deliver measurable business outcomes. The role will shape repeatable offerings, combine AI-enabled solutions with human expertise, and influence revenue and strategic direction. It will also partner closely with C-suite stakeholders, internal experts, and cross-functional teams to turn complex operational challenges into executable transformation programs. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $160,000 – $200,000 annually Responsibilities Define and launch a focused portfolio of transformation offerings Create repeatable methodologies and standards for client engagements Build a team of experts and lead initial transformation projects Diagnose complex customer operations and prioritize transformation agendas Redesign customer operations to combine AI and human expertise effectively Ensure recommended transformations are integrated into real operations Lead the business solution architecture for transformation-led opportunities Qualifications 12+ years of relevant experience in transforming customer operations and delivering measurable outcomes Experience advising C-suite clients and translating ambiguity into clear decisions Proven ability to build new capabilities and create repeatable offerings Strong commercial instincts with experience in shaping and influencing revenue or P&L Ability to architect integrated solutions across various services and technologies Fluency in AI and customer experience technology ecosystem Exceptional executive communication and relationship-building skills Bachelor's degree or equivalent experience Benefits Opportunities to shape a new capability within the organization Engagement with cutting-edge AI and technology solutions Potential for significant influence over company revenue and strategy Access to a flexible network of internal and external experts A collaborative work environment that emphasizes continuous improvement Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.