Vice President, Technical Operations

About the role

STACK is looking for a Vice President of Technical Operations to support all data centers across the Americas portfolio. As a leader within STACK’s Operations team, the Vice President of Technical Operations is responsible for developing, enhancing, and supporting the critical programs Playbook that drives consistency, governance, productivity, and efficiency in data center operations. This leader will champion STACK’s critical operations principles of Safety, Team, Availability, Communication, and Knowledge. The Vice President of Technical Operations will report to the Senior Vice President of Operations.

Responsibilities

• Lead and coach the Technical Operations team as STACK’s center of excellence for operations technologies, critical operations workforce development; maintenance, asset management, and availability programs.
• Collaborate with the Operations leadership team to enhance and evolve our Technical Operations program.
• Act as a culture carrier who champions safety, transparency, and candor.
• Drive definition, development, and implementation of maintenance, quality control, and safety process changes to improve critical operations productivity and effectiveness.
• Work with critical operations leadership in the development and governance of the facility maintenance program and equipment/system operation.
• Demonstrate technical knowledge and experience in data center electrical and mechanical systems including: power distribution systems, emergency power, UPS systems, Building Management Systems (BMS), HVAC, and fire alarm and suppression systems.
• Serve as subject matter expert on critical facilities maintenance policies, procedures, safety, training, and data center critical functions.
• Develop and implement new maintenance standards as needed to support evolving operational needs.
• Ensure that MOPs, SOPs, and EOPs are developed, reviewed, and audited through all stages of the maintenance process for data center critical infrastructure.
• Lead the quality assessment program that documents compliance with and opportunities to improve adherence to policies and processes.
• Partner with Learning & Development and Critical Operations SMEs to develop and deliver technical training for data center critical operations team.
• Lead the event management and root cause analysis processes.
• Develop support and training documentation for critical operations tools and processes.
• Champion people, process, and technology improvements to increase critical operations effectiveness.
• Gather, document, and share best practices. Act as a change agent.

Requirements

• Minimum 10 years’ progressively responsible leadership in data center critical operations.
• Experience leading data center operations programs with experience in large ‘hyperscale’ operations.
• Bachelor’s Degree required. Master’s degree is desired but not required.
• Demonstrated success in building organizations during periods of rapid growth.
• Proven ability to influence executive stakeholders and lead through collaboration across complex, dispersed organizations.
• Demonstrated experience evaluating, selecting, and managing Computerized Maintenance Management Systems (CMMS) and Building Management Systems (BMS).
• Proven ability to prioritize and manage competing priorities.
• Experience developing and delivering executive-level presentations.
• Must be eligible to work in the United States.
• Must pass a comprehensive drug and background screening.
• Travel: Up to 50%.

Success Metrics

• Development of a technical operations program that scales with STACK's growth.
• Reduction of operational risk through governance, standards, and risk-informed investments.
• Strong partnerships with Development, Construction, Operations, I.T., People & Culture, and Executive Leadership.
• Effective implementation and governance of STACK’s operational playbook and programs.
• Successful leadership of strategic technical operations initiatives and third-party partnerships.
• Building and developing a high-performing technical operations organization.

Skills

• Strong communicator, persuasive and clear, blending analytics with experience in decision-making.
• Able to juggle multiple priorities while balancing urgent requests with shifting timelines and deliverables.
• Team builder who understands and develops the strengths of resources while formulating long-term plans for team growth and success.
• Naturally curious and driven toward continual improvement, reviewing and analyzing initiatives for future learning.

Benefits

• Competitive compensation package with strong benefits, including medical, dental, and vision insurance.
• 401K program.
• Flexible spending accounts.
• Cell phone subsidy.
• Culture of appreciation, including peer-to-peer recognition and rewards programs.
• Social events, game nights, happy hours, and barbecues.

Pay

Compensation Range: $228,960.00 - $263,940.00