Vice President, Sales - Retail

About the role

We are seeking a Vice President, Sales - Retail with deep domain expertise in Retail outsourcing. This role is for a proven new business hunter who understands the Retail landscape at a granular level—a market subject matter expert and thought leader capable of engaging C-suite decision-makers with industry-specific insights. The successful candidate will identify, develop, and close new logo relationships with mid-market and enterprise organizations within the Retail vertical, building the market through proactive business development, strategic positioning, and executive relationship building.

Responsibilities

• Hunt and close new logo business within the Retail vertical, with a consistent track record of landing 3+ new logos per year.
• Develop and execute a market development strategy targeting diversified retail organizations.
• Build deep, value-based relationships with C-suite and VP-level decision-makers across operations, customer experience, claims, compliance, and procurement.
• Serve as a recognized thought leader in Retail outsourcing, leveraging domain expertise to shape client conversations around industry trends, regulatory pressures, and operational transformation.
• Lead strategic sessions with prospective clients, providing consultative insight on how outsourcing solutions address real business challenges.
• Manage the full sales cycle from identification and qualification through needs assessment, solution design, presentation, and contract negotiation.
• Collaborate with internal operations, solution design, and compliance subject matter experts to develop differentiated, vertical-specific proposals.
• Maintain a disciplined pipeline with weekly forecasts against revenue targets, consistently meeting or exceeding annual new business goals.
• Represent ResultsCX at industry events, conferences, and forums to build brand visibility and market credibility within Retail.

Requirements

• 10+ years of enterprise new business sales experience, with a minimum of 5 years selling outsourced services specifically within the Retail vertical.
• Demonstrated track record of consistently closing 3+ new logo deals per year in high-value, complex sales environments.
• Deep domain expertise in Retail operations, including optimizing customer experience, streamlining operations, improving compliance, and driving business performance.
• Established executive network within the Retail ecosystem.
• Ability to position yourself as a market subject matter expert and thought leader, with clients viewing you as someone who understands their business at a strategic level.
• Entrepreneurial mindset with the ability to build a market from the ground up.
• Strong executive presence with the ability to engage, influence, and close at the C-suite level.
• Bachelor’s degree in business, Finance, or related field.
• Willingness to travel a minimum of 50%.

About ResultsCX

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve satisfaction and loyalty while improving efficiency and reducing costs. With a 30+-year track record, ResultsCX has grown to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise includes actionable analytics, contact center as a service (CCaaS), and our SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences.