Vice President of Retail

About the role

The Vice President of Retail Stores is a senior field leadership role responsible for driving profitable growth, delivering world-class service, and strengthening client relationships across a network of approximately 35 boutique retail stores across the US.

Responsibilities

• Own full P&L responsibility for the retail store portfolio, driving sales, profitability, productivity, expense control and inventory management
• Analyze store-level and regional performance, identifying opportunities and risks and implementing action plans to drive results
• Maintain strong field presence through regular store visits, embodying a “walk the floor” leadership philosophy
• Partner with field leaders to create tailored business and clienteling strategies by store, market, and product category
• Provide hands-on support during key business moments, leadership transitions, store openings, and peak selling periods
• Ensure consistent delivery of a world-class luxury client experience across all stores
• Champion deep client connection, relationship-building, and personalized service strategies
• Utilize CRM tools to support personalized clienteling strategies, deepen high-value client relationships, and elevate the luxury service experience
• Resolve escalated client issues with discretion, urgency, and a brand-first mindset
• Partner with Marketing and Retail Experience teams to support events, private appointments, and local activations
• Ensure all stores reflect brand standards in visual merchandising, store environment, and overall presentation
• Collaborate cross-functionally with Merchandising, Buying, Planning, and Visual teams to ensure optimal product assortment and flow
• Provide feedback on product performance, client demand, slow movers, and local market needs
• Oversee execution of merchandising standards, store layouts, and visual updates
• Ensure operational excellence across inventory control, loss prevention, back-of-house efficiency, and compliance with company policies
• Ensure consistent execution of operational initiatives, systems, and processes
• Build a strong leadership pipeline through intentional recruiting, onboarding, coaching, and succession planning
• Coach field leaders and store directors to elevate decision-making, people leadership, and business acumen
• Foster a culture of accountability, collaboration, inclusivity, and continuous improvement
• Act as a trusted advisor and thought partner to peers across the organization
• Serve as the voice of the field, providing clear, timely feedback to corporate partners
• Collaborate cross-functionally with Finance, HR, Merchandising, Marketing, Operations, Ecommerce and Supply Chain
• Communicate effectively with executive leadership, presenting insights, risks, and opportunities with clarity and confidence
• Share best practices across regions and ensure consistent execution of company initiatives

Qualifications

• Minimum 10+ years of progressive retail leadership experience, with significant luxury retail experience in the field
• Proven success leading large, multi-store, multi-leader organizations
• Strong strategic planning, financial acumen, and P&L ownership experience
• Deep understanding of luxury client service, merchandising, and store operations
• Track record of translating CRM analytics into actionable strategies that elevate client engagement and sales outcomes
• Data-driven decision-maker with strong analytical and problem-solving skills
• Exceptional communication, presentation, and relationship-building skills
• Ability to operate both strategically and hands-on in a fast-paced retail environment
• Strong dedication to delivering outstanding customer service and fostering a collaborative team environment
• Proficiency in Microsoft Office and retail reporting systems and inventory management tools
• Willingness to travel approximately 50-75%, domestically
• Ability to meet physical demands of the role, including extended time on the selling floor and lifting up to 25 lbs