Vice President, Revenue Operations

About the role

You will serve as the strategic and operational leader of Unite Us' commercial organization, helping lead the company through its next phase of growth. This role is a trusted thought partner to the executive leadership team, responsible for designing, optimizing, and scaling the end-to-end revenue engine across Sales, Customer Success, Marketing, Finance, Product, and strategic partnerships.

Responsibilities

• Own the Revenue Operations strategy and operating cadence across Sales, Customer Success, and Partner Operations, providing executive leadership with accurate forecasting, pipeline visibility, performance insights, and trusted data to drive strategic decision-making.
• Lead annual Go-to-Market planning by designing territories, developing capacity and headcount models, setting quotas, and partnering with Finance and executive leadership to align commercial strategy with growth objectives.
• Build and optimize commercial operations infrastructure that supports complex enterprise sales motions, including deal desk operations, pricing and proposal governance, approval workflows, and contract execution.
• Develop and scale Customer Success Operations, establishing the operational framework for customer health, adoption, renewals, expansions, and executive business reviews to maximize customer lifetime value.
• Architect and continuously optimize the GTM technology ecosystem, leveraging AI, automation, and system integrations to improve productivity, simplify workflows, and increase operational efficiency across the customer lifecycle.
• Establish enterprise-wide data governance and business intelligence standards, ensuring consistent metrics, executive dashboards, reporting, and analytics that enable informed, data-driven decision-making across the organization.
• Lead sales and customer success enablement strategy, partnering across the organization to deliver onboarding, training, tools, and operational resources that improve productivity and measurable commercial performance.
• Build, develop, and lead a high-performing Revenue Operations organization, creating the structure, capabilities, and talent strategy needed to support the company's growth while fostering a culture of continuous improvement and operational excellence.

Requirements

• 10+ years of Revenue Operations leadership experience (Sales and Customer Success) at a high growth B2B SaaS company.
• Strategy consulting experience is a plus.
• Demonstrated experience serving as a strategic partner to executive leadership, influencing organizational direction and business outcomes.
• Proven ability to lead cross-functional transformation initiatives across multiple business functions beyond Sales and Customer Success.
• Deep experience implementing sales technology and methodologies.
• Extensive experience rolling out programs and processes across a large number of people.
• Experience within the Healthcare and/or Government market.

Qualifications

• Strategic business leader who combines analytical rigor with commercial acumen to translate company objectives into scalable operating models.
• Continually identifies opportunities to improve how we work by leveraging technology, automation, and AI to create competitive advantage, increase organizational effectiveness, and maximize business performance.
• Inspires confidence across the organization, challenges conventional thinking, and focuses relentlessly on measurable impact and execution.

Skills

• Strategic Business Leadership
• Revenue Operations Strategy
• Customer Success Operations
• Technology Implementation
• Data Governance
• Enablement Strategy
• Organizational Design
• Commercial Acumen

Benefits

• Mental, Dental, and Vision Insurance
• Employee Assistance Program (EAP)
• Wellness Platform Subscription
• Flexible Time Off
• 14 Paid Holidays
• Paid Parental Leave
• Tax-Advantaged Health Savings Account (HSAs)
• Flexible Spending Account (FSAs)
• Commuter Benefits
• 401(k) + Employer Match
• Life and AD&D Insurance
• Accident Insurance
• Pet Insurance

Pay

The target pay range for this role is: $200,000-225,000. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate's skills, experience, and competencies, as well as location.

Schedule

This position is remote, U.S. based. This position may require 15% travel.