Vice President, Remittance & Market Development

Key Responsibilities

• Evaluate new payout partners, banking relationships, wallets, fintechs, and alternative payment methods.
• Create strategic expansion plans into new remittance markets outside of Latin America and the Caribbean.
• Build market-entry recommendations based on competitive intelligence, consumer demand, regulatory considerations, and payout capabilities.
• Continuously evaluate emerging payout technologies and industry trends.
• Serve as executive relationship manager for key payout partners and financial institutions.
• Negotiate commercial agreements, pricing, service levels, and partnership terms.
• Conduct quarterly business reviews with strategic partners.
• Drive joint business planning initiatives with major payout providers.
• Identify opportunities to improve partner performance, reliability, and customer experience.
• Analyze payout network performance across corridors, including: Costs, FX competitiveness, Payment speed, Coverage, Consumer experience, Settlement performance, Operational quality
• Recommend strategic changes that improve margin while increasing market competitiveness.
• Identify redundant or underperforming partners and recommend optimization opportunities.
• Develop network redundancy strategies to improve resiliency.

Market Intelligence & Growth Strategy

• Analyze market share by corridor and identify expansion opportunities.
• Evaluate competitive payout capabilities across global remittance providers.
• Build business cases supporting new payout partnerships and corridor launches.
• Partner with Sales, Inside Sales, Pricing and Analytics teams to identify opportunities to increase transaction volume through network improvements.
• Monitor regulatory and competitive developments impacting global payout networks.

Performance Management

• Develop KPIs measuring: Market coverage, Network utilization, Cost per payout, Average payout time, Partner SLA performance, Corridor profitability, Customer payout experience, Network redundancy, New corridor growth, Revenue generated from strategic partnerships