Vice President, Product Portfolio Operations Manager, Chase Travel

About the role

As a Product Portfolio Operations Manager in the Chase Travel team, you will provide support to the Portfolio Quad—ensuring value delivery and performance against business objectives, enabling products and the portfolio to operate efficiently within the organizational ecosystem. You will play a critical role in supporting teams, embodying Chase values, and driving strategic initiatives. Your leadership will foster a culture of collaboration and continuous improvement, ensuring alignment with our mission and goals.

Responsibilities

• Partner with Product teams to gather, analyze, and report portfolio health and performance metrics.
• Maintain high-quality data in Systems of Record (e.g., Align, Jira, PAT), ensuring accuracy, timeliness, and consistency.
• Produce recurring and ad hoc dashboards/reports to improve portfolio monitoring, transparency, and decision-making.
• Support controls and audit activities, including test coordination, evidence collection, status tracking, and stakeholder/leadership reporting.
• Establish and continuously improve portfolio operating routines, governance, and ways of working to increase efficiency across Product Areas.
• Identify process gaps and implement scalable systems and automation (including AI-enabled approaches) to enhance controls hygiene and productivity.
• Build strong relationships with key stakeholders and communicate clearly with leadership to align execution to strategy and objectives.
• Monitor trends and performance outcomes, surface insights, and recommend improvements and corrective actions.
• Support PPO leadership team with project and ad-hoc activities and initiatives.
• Model and champion Chase values, contributing to a positive, inclusive culture.

Requirements

• Proven experience in product operations, with a strong focus on controls, risk/issue tracking, and process improvement.
• Demonstrated experience establishing and supporting ways of working, operating routines, and portfolio/product-area operational support.
• Strong strategic planning, analytical, and problem-solving skills; able to identify root causes and implement scalable solutions.
• Excellent documentation skills and the ability to create clear, durable artifacts (playbooks, SOPs, procedures).
• Exceptional written and verbal communication and interpersonal skills; able to influence and partner effectively across stakeholders and levels.
• Ability to simplify complex processes into clear guidance, including development of training and communications.
• Demonstrated ability to act as a culture carrier, consistently promoting and modeling organizational values.

Preferred Qualifications

• Experience with Jira, Align, Tableau, Co-Pilot, or other AI tools.
• Experience with ways of working and operational support.
• Ability to drive innovation and operational excellence.
• Familiarity with Chase CCB processes and standards.
• Passion for fostering a collaborative and inclusive workplace culture.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits, and cities grow, delivering solutions to solve all their financial needs.

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions—all while ranking first in customer satisfaction. We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud, and data security for companies, capable of authorizing transactions across global currencies.

Benefits

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include:

• Comprehensive health care coverage.
• On-site health and wellness centers.
• A retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.