Vice President, Product Design & Research

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data trapped inside documents, connecting it to business systems of record to save time, money, and opportunity.

About the role

As the Vice President of Product Design & Research, you will direct and manage a global design organization to deliver elegant, customer-focused experiences for millions of users worldwide. You will define, articulate, and champion a single, cohesive experiential design vision to deliver world-class end-to-end customer experiences that drive corporate goals and significant business impact. This role is a people manager position reporting to the Chief Product Officer.

Responsibilities

• Define, articulate, and champion a single, cohesive experiential design vision to deliver world-class end-to-end customer experiences
• Partner with senior cross-functional leaders, including Product, Engineering, and Marketing leadership, to tie business and company goals back into the design organization
• Set the design vision and advocate for design at all levels of the organization, ensuring strategy aligns with corporate goals, product roadmaps, and technological capabilities
• Foster a culture of collaboration, excellence, and consistent application of design standards through well-thought-out organizational design and processes
• Design and organize a global organization with a strong delivery process, project management framework, and clear operating models for how designers interface with product managers and engineers
• Recruit, mentor, and grow a high-performing design organization, elevating overall design maturity and impact across multiple geographic locations
• Oversee the user experience, user interface, interaction design, content strategy, and visual design across multiple global product surfaces
• Lead the development and maintenance of scalable design systems and standards to ensure absolute consistency, quality, and efficiency across all product touchpoints
• Drive the design strategy for next-generation AI capabilities, intelligent workflows, and agentic user interfaces, ensuring seamless and intuitive human-AI collaboration
• Leverage extensive user research, customer feedback, and design insights to inform decisions, balancing definitive data with professional intuition
• Champion product-led growth (PLG) initiatives through user-centered onboarding experiences, self-service discovery loops, and continuous user journey optimizations
• Balance complex commercial business needs with simple, engaging, user-centered solutions
• Measure, evaluate, and report on the concrete impact of design initiatives on key business metrics such as product adoption, conversion, retention, and customer satisfaction

Requirements

• 15+ years of experience executing product design for consumer, enterprise, or mobile user experiences
• 8+ years of experience managing and mentoring managers of individual contributor designers
• Bachelor's degree or above in a design-related discipline, or equivalent practical work experience

Preferred Qualifications

• Executive experience in a senior design leadership role (VP or equivalent), successfully leading large-scale, cross-functional design organizations within a scaled SaaS environment
• Deep Product Design & Research expertise, spanning full customer lifecycles and interface touchpoints
• Proven track record of developing and executing design strategies for AI/ML-powered products, natural language user interfaces, or intelligent workspace applications
• Demonstrated familiarity with Product-Led Growth (PLG) frameworks and designing intuitive self-service customer acquisition or monetization paths
• Experience with rapid customer innovation, iterative design, and leveraging data and analytics to drive product design choices
• Proficiency facilitating design thinking workshops with cross-functional teams to frame complex problem areas and generate game-changing innovation opportunities
• Exceptional communication, presentation, and storytelling skills with the ability to influence C-level executives and clearly articulate complex design rationale to non-design audiences
• Possession of an online portfolio or work samples showcasing extensive experience leading teams to design large-scale B2C and B2B products

Schedule

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required (minimum 2 days per week; may vary by team but will include a weekly in-office expectation).

Pay

Pay for this position is based on geographic location and may vary depending on job-related knowledge, skills, and experience. The following details pay ranges in specific locations:

• California: $318,500.00 - $465,825.00 base salary
• Washington, Maryland, New Jersey, and New York (including NYC metro area): $292,900.00 - $425,975.00 base salary

This role is also eligible for the following bonuses:

• Sales personnel: variable incentive pay dependent on achievement of pre-established sales goals
• Non-Sales roles: company bonus plan, calculated as a percentage of eligible wages and dependent on company performance
• Stock: Restricted Stock Units (RSUs)

Benefits

• Paid Time Off: earned time off and paid company holidays based on region
• Paid Parental Leave: up to six months off with your child after birth, adoption, or foster care placement
• Full Health Benefits Plans: options for 100% employer-paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses, and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events