Vice President, Operations Digitalization

Responsibilities

• Lead and develop a team of 5-6 direct reports focused on Operations digitalization, AI adoption, and process transformation
• Accelerate initiatives with TASC across Operations (OTOP), including inflight use cases (Tax, billing, intermediary payments, fund governance)
• Optimize use of third-party AI firms (e.g., OnCorps)
• Accelerate AI adoption across teams (Copilot/Co-Work)
• Lead end-to-end process reviews and re-engineering initiatives
• Accelerate rollout of Appian automated workflow tools, including PIMCO Lifecycle Manager (for end-to-end onboarding) and Workflow Wizard, including the deployment of AI agents
• Drive alignment with key Operations vendors on their AI strategies and capabilities to ensure priorities align with PIMCO value creation
• Identify, prioritize, and execute opportunities to improve efficiency, scalability, controls, and service delivery across Operations
• Partner with senior stakeholders across Operations, Technology, and business functions to drive adoption and execution of transformation initiatives

Qualifications

• Minimum of a bachelor’s degree required; advanced degree preferred.
• Minimum of 10 years of professional experience within an asset manager, investment bank, broker-dealer, or investment advisor, with experience in one or more of the following areas:
• AI strategy and implementation
• Digital transformation
• Process re-engineering and operational excellence
• Workflow automation and technology enablement
• Operations management and transformation
• Change management and organizational adoption
• Demonstrated experience leading enterprise-scale or function-wide transformation initiatives that deliver measurable business outcomes, efficiency gains, and operating leverage.
• Prior experience identifying, evaluating, and implementing AI, automation, and digital solutions within complex operational environments.
• Proven experience leading and executing cross-functional transformation initiatives from concept through implementation.
• Experience implementing automated workflow solutions and leveraging technology to improve efficiency, controls, scalability, and user experience.
• Strong analytical, problem-solving, and decision-making skills with a data-driven approach.
• Exceptional organizational skills and attention to detail, with the ability to navigate complexity while maintaining focus on execution.
• Excellent communication and stakeholder management skills, with the ability to influence without direct authority.
• Proven people leadership skills, including developing teams, building capabilities, and fostering a culture of accountability and continuous improvement.
• Comfortable operating in ambiguity and driving progress in a dynamic, evolving environment.