Vice President, Operations
PCMI · Park Ridge, IL · 2 wk ago
HybridManagement$230k–$240k/yrFull-time
We need to output HTML fragment with sections: About the role? The posting includes description: "PCMI is a fast-growing global SaaS..." That's about the company. Could be "About the role" or "About the company"? The instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to decide which sections have content.
We have:
- Intro about company: could be "About the role"? Actually "About the role" would be description of role. The posting includes "What You’ll Do" which is responsibilities. So we can have sections: Responsibilities (What You’ll Do), Requirements/Qualifications (What You’ll Need To Join Our Team), Benefits (Why Work For Us), Pay (Compensation). Also maybe "About the role" could be omitted if we have Responsibilities. But we could include "About the role" as a brief summary: PCMI is a fast-growing... but that's more about company. The instruction says do NOT repeat the job title as a heading. It didn't forbid About the role. We can include About the role with company overview. But we need to ensure we only include sections with real specific content. The intro is substantive.
We also have schedule note: remote only roles, note about office 2 days per week if Chicagoland. That's schedule info. So we can include Schedule section.
We must not include boilerplate like EEO etc. There's none.
We must not include duplicated lines.
We need to preserve all substantive information.
Let's extract:
Company overview: "PCMI is a fast-growing global SaaS company and a market leader in extended warranty, F&I, and service contract administration. Our platform automates the entire product lifecycle for customers worldwide — and we're just getting started. With teams across North America (US & Canada), Europe (Poland), and Asia (India), we're modernizing our architecture, embedding AI across our products, and scaling to meet growing demand. We move fast, we build with purpose, and we're hiring leaders who want to shape what comes next."
Responsibilities (What You’ll Do): bullet list of items.
Let's list them:
- Define and communicate the strategy, operating model, and long-term vision for the operations organization in alignment with company and COO objectives.
- Develop and present the operations business plan annually, including headcount, revenue, margin, and investment targets.
- Serve as the executive sponsor for major organizational initiatives including methodology overhauls, tool implementations, and operating model changes.
- Own the measurement and optimization of the Support and Professional Services P&L, including reporting of revenue, cost of delivery, gross margin, and contribution margin.
- Partners with Finance FP&A on key metrics, ensuring the PS view of the business is aligned with Finance.
- Champion a customer-first culture in which delivery teams are empowered and accountable for client success.
- Partner with Sales and Account Management to ensure operations is positioned as a strategic differentiator in the sales process.
- Ensure Operations is appropriately represented in Go To Market readiness activities in order to ensure PCMI can deliver and support new features and products.
- Partner with Customer Success to design clear post-implementation handoff processes that protect retention and expansion.
Requirements/Qualifications (What You’ll Need To Join Our Team): list:
- Bachelor’s degree in Business Administration, Technology or related field or equivalent work experience.
- MBA or advanced degree in Business, Technology, or a related field, preferred.
- 12+ years of experience in professional services, with at least 5 years in a senior leadership role with P&L ownership.
- Demonstrated success leading and scaling a PS organization at a software or SaaS company.
- Proven track record of building and developing high-performing leadership teams.
- Strong executive presence with the ability to influence at the C-suite level, both internally and with customers.
- Deep understanding of software implementation lifecycle, delivery methodologies, and PS operating models.
- Experience managing a hybrid or matrixed organizational structure.
- Financial acumen with demonstrated ability to manage to revenue, margin, and utilization targets.
- Experience leading PS through a period of rapid growth or significant organizational transformation, preferred.
- Familiarity with enterprise SaaS platforms and the implementation ecosystems that support them, preferred.
- Experience building or launching new service offerings (e.g., managed services, advisory, training), preferred.
Benefits (Why Work For Us): list:
- Competitive Compensation from $230,000-$240,000 (but that's pay, maybe separate)
- Comprehensive Benefit Package**Health, Dental & Vision Insurance
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Short & Long Term Disability Insurance
- Company-paid Life Insurance
- Voluntary Life Insurance
- Voluntary Accident Insurance
- Employee Assistance Program
- 401k with generous Company Match
- Commuter Benefits
- Paid Time Off accrued per pay period
- 10 Paid Holidays
- Paid Parental Leave
- Annual Bonus Program
- Professional Development Opportunities
- Employee Events
- Wellness Programs
- Employee Discount Programs
- Office in Park Ridge, IL - Convenient location to Blue Line
- Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related aspects.
- Eligible to enroll the first day of employment for immediate coverage.
Pay: "Competitive Compensation from $230,000-$240,000" also repeated later: "The Pay Range For This Role Is 230,000 - 240,000 USD per year(PCMI US)". So we can include Pay section with that range.
Schedule: Remote Only Roles note: "Although the role is open to remote candidates, PCMI can only hire employees in the following states: AL, CT, FL, GA, IL, KY, LA, MA, MI, MO, NC, NE, NH, NM, OH, PA, SC, TX, WI Note: It is required for this role to be in the Park Ridge, IL office 2 days per week if candidate is located in the Chicagoland area."
We can put schedule info.
We must not include duplicated lines: The compensation appears twice; we should include once.
We must not include boilerplate like "Individual compensation packages are based on various factors..." that's okay as it's substantive.
We must not include application instructions; none.
Now produce HTML fragment with
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to decide which sections have content.
We have:
- Intro about company: could be "About the role"? Actually "About the role" would be description of role. The posting includes "What You’ll Do" which is responsibilities. So we can have sections: Responsibilities (What You’ll Do), Requirements/Qualifications (What You’ll Need To Join Our Team), Benefits (Why Work For Us), Pay (Compensation). Also maybe "About the role" could be omitted if we have Responsibilities. But we could include "About the role" as a brief summary: PCMI is a fast-growing... but that's more about company. The instruction says do NOT repeat the job title as a heading. It didn't forbid About the role. We can include About the role with company overview. But we need to ensure we only include sections with real specific content. The intro is substantive.
We also have schedule note: remote only roles, note about office 2 days per week if Chicagoland. That's schedule info. So we can include Schedule section.
We must not include boilerplate like EEO etc. There's none.
We must not include duplicated lines.
We need to preserve all substantive information.
Let's extract:
Company overview: "PCMI is a fast-growing global SaaS company and a market leader in extended warranty, F&I, and service contract administration. Our platform automates the entire product lifecycle for customers worldwide — and we're just getting started. With teams across North America (US & Canada), Europe (Poland), and Asia (India), we're modernizing our architecture, embedding AI across our products, and scaling to meet growing demand. We move fast, we build with purpose, and we're hiring leaders who want to shape what comes next."
Responsibilities (What You’ll Do): bullet list of items.
Let's list them:
- Define and communicate the strategy, operating model, and long-term vision for the operations organization in alignment with company and COO objectives.
- Develop and present the operations business plan annually, including headcount, revenue, margin, and investment targets.
- Serve as the executive sponsor for major organizational initiatives including methodology overhauls, tool implementations, and operating model changes.
- Own the measurement and optimization of the Support and Professional Services P&L, including reporting of revenue, cost of delivery, gross margin, and contribution margin.
- Partners with Finance FP&A on key metrics, ensuring the PS view of the business is aligned with Finance.
- Champion a customer-first culture in which delivery teams are empowered and accountable for client success.
- Partner with Sales and Account Management to ensure operations is positioned as a strategic differentiator in the sales process.
- Ensure Operations is appropriately represented in Go To Market readiness activities in order to ensure PCMI can deliver and support new features and products.
- Partner with Customer Success to design clear post-implementation handoff processes that protect retention and expansion.
Requirements/Qualifications (What You’ll Need To Join Our Team): list:
- Bachelor’s degree in Business Administration, Technology or related field or equivalent work experience.
- MBA or advanced degree in Business, Technology, or a related field, preferred.
- 12+ years of experience in professional services, with at least 5 years in a senior leadership role with P&L ownership.
- Demonstrated success leading and scaling a PS organization at a software or SaaS company.
- Proven track record of building and developing high-performing leadership teams.
- Strong executive presence with the ability to influence at the C-suite level, both internally and with customers.
- Deep understanding of software implementation lifecycle, delivery methodologies, and PS operating models.
- Experience managing a hybrid or matrixed organizational structure.
- Financial acumen with demonstrated ability to manage to revenue, margin, and utilization targets.
- Experience leading PS through a period of rapid growth or significant organizational transformation, preferred.
- Familiarity with enterprise SaaS platforms and the implementation ecosystems that support them, preferred.
- Experience building or launching new service offerings (e.g., managed services, advisory, training), preferred.
Benefits (Why Work For Us): list:
- Competitive Compensation from $230,000-$240,000 (but that's pay, maybe separate)
- Comprehensive Benefit Package**Health, Dental & Vision Insurance
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Short & Long Term Disability Insurance
- Company-paid Life Insurance
- Voluntary Life Insurance
- Voluntary Accident Insurance
- Employee Assistance Program
- 401k with generous Company Match
- Commuter Benefits
- Paid Time Off accrued per pay period
- 10 Paid Holidays
- Paid Parental Leave
- Annual Bonus Program
- Professional Development Opportunities
- Employee Events
- Wellness Programs
- Employee Discount Programs
- Office in Park Ridge, IL - Convenient location to Blue Line
- Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related aspects.
- Eligible to enroll the first day of employment for immediate coverage.
Pay: "Competitive Compensation from $230,000-$240,000" also repeated later: "The Pay Range For This Role Is 230,000 - 240,000 USD per year(PCMI US)". So we can include Pay section with that range.
Schedule: Remote Only Roles note: "Although the role is open to remote candidates, PCMI can only hire employees in the following states: AL, CT, FL, GA, IL, KY, LA, MA, MI, MO, NC, NE, NH, NM, OH, PA, SC, TX, WI Note: It is required for this role to be in the Park Ridge, IL office 2 days per week if candidate is located in the Chicagoland area."
We can put schedule info.
We must not include duplicated lines: The compensation appears twice; we should include once.
We must not include boilerplate like "Individual compensation packages are based on various factors..." that's okay as it's substantive.
We must not include application instructions; none.
Now produce HTML fragment with headings and appropriate - for lists,
for prose.
We need to decide which sections to include: About the role (company overview), Responsibilities, Requirements, Benefits, Pay, Schedule. Could also combine Requirements and Qualifications but we can just have one heading "Requirements". The instruction list includes Qualifications as possible heading; we can use "Requirements". Or we could have both "Requirements" and "Qualifications" but better to avoid thin sections. We'll use "Requirements".
Benefits: we have list.
Pay: we have a short sentence.
Schedule: we have note.
Let's craft.
We must not include markdown fences.
Output only HTML.
Let's write:
About the role
PCMI is a fast-growing global SaaS company and a market leader in extended warranty, F&I, and service contract administration. Our platform automates the entire product lifecycle for customers worldwide — and we're just getting started. With teams across North America (US & Canada), Europe (Poland), and Asia (India), we're modernizing our architecture, embedding AI across our products, and scaling to meet growing demand. We move fast, we build with purpose, and we're hiring leaders who want to shape what comes next.
Responsibilities
- Define and communicate the strategy, operating model, and long-term vision for the operations organization in alignment with company and COO objectives.
- Develop and present the operations business plan annually, including headcount, revenue, margin, and investment targets.
- Serve as the executive sponsor for major organizational initiatives including methodology overhauls, tool implementations, and operating model changes.
- Own the measurement and optimization of the Support and Professional Services P&L, including reporting of revenue, cost of delivery, gross margin, and contribution margin.
- Partners with Finance FP&A on key metrics, ensuring the PS view of the business is aligned with Finance.
- Champion a customer-first culture in which delivery teams are empowered and accountable for client success.
- Partner with Sales and Account Management to ensure operations is positioned as a strategic differentiator in the sales process.
- Ensure Operations is appropriately represented in Go To Market readiness activities in order to ensure PCMI can deliver and support new features and products.
- Partner with Customer Success to design clear post-implementation handoff processes that protect retention and expansion.
Requirements
- Bachelor’s degree in Business Administration, Technology or related field or equivalent work experience.
- MBA or advanced degree in Business, Technology, or a related field, preferred.
- 12+ years of experience in professional services, with at least 5 years in a senior leadership role with P&L ownership.
- Demonstrated success leading and scaling a PS organization at a software or SaaS company.
- Proven track record of building and developing high-performing leadership teams.
- Strong executive presence with the ability to influence at the C-suite level, both internally and with customers.
- Deep understanding of software implementation lifecycle, delivery methodologies, and PS operating models.
- Experience managing a hybrid or matrixed organizational structure.
- Financial acumen with demonstrated ability to manage to revenue, margin, and utilization targets.
- Experience leading PS through a period of rapid growth or significant organizational transformation, preferred.
- Familiarity with enterprise SaaS platforms and the implementation ecosystems that support them, preferred.
- Experience building or launching new service offerings (e.g., managed services, advisory, training), preferred.
Benefits
- Health, Dental & Vision Insurance
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Short & Long Term Disability Insurance
- Company-paid Life Insurance
- Voluntary Life Insurance
- Voluntary Accident Insurance
- Employee Assistance Program
- 401k with generous Company Match
- Commuter Benefits
- Paid Time Off accrued per pay period
- 10 Paid Holidays
- Paid Parental Leave
- Annual Bonus Program
- Professional Development Opportunities
- Employee Events
- Wellness Programs
- Employee Discount Programs
- Office in Park Ridge, IL - Convenient location to Blue Line
- Eligible to enroll the first day of employment for immediate coverage.
Pay
Competitive Compensation from $230,000-$240,000 per year.
Schedule
Although the role is open to remote candidates, PCMI can only hire employees in the following states: AL, CT, FL, GA, IL, KY, LA, MA, MI, MO, NC, NE, NH, NM, OH, PA, SC, TX, WI. Note: It is required for this role to be in the Park Ridge, IL office 2 days per week if candidate is located in the Chicagoland area.
Check for any duplicated content: we included "Individual compensation packages are based on various factors
- for lists,
for prose. We need to decide which sections to include: About the role (company overview), Responsibilities, Requirements, Benefits, Pay, Schedule. Could also combine Requirements and Qualifications but we can just have one heading "Requirements". The instruction list includes Qualifications as possible heading; we can use "Requirements". Or we could have both "Requirements" and "Qualifications" but better to avoid thin sections. We'll use "Requirements". Benefits: we have list. Pay: we have a short sentence. Schedule: we have note. Let's craft. We must not include markdown fences. Output only HTML. Let's write:
About the role
PCMI is a fast-growing global SaaS company and a market leader in extended warranty, F&I, and service contract administration. Our platform automates the entire product lifecycle for customers worldwide — and we're just getting started. With teams across North America (US & Canada), Europe (Poland), and Asia (India), we're modernizing our architecture, embedding AI across our products, and scaling to meet growing demand. We move fast, we build with purpose, and we're hiring leaders who want to shape what comes next.
Responsibilities
- Define and communicate the strategy, operating model, and long-term vision for the operations organization in alignment with company and COO objectives.
- Develop and present the operations business plan annually, including headcount, revenue, margin, and investment targets.
- Serve as the executive sponsor for major organizational initiatives including methodology overhauls, tool implementations, and operating model changes.
- Own the measurement and optimization of the Support and Professional Services P&L, including reporting of revenue, cost of delivery, gross margin, and contribution margin.
- Partners with Finance FP&A on key metrics, ensuring the PS view of the business is aligned with Finance.
- Champion a customer-first culture in which delivery teams are empowered and accountable for client success.
- Partner with Sales and Account Management to ensure operations is positioned as a strategic differentiator in the sales process.
- Ensure Operations is appropriately represented in Go To Market readiness activities in order to ensure PCMI can deliver and support new features and products.
- Partner with Customer Success to design clear post-implementation handoff processes that protect retention and expansion.
Requirements
- Bachelor’s degree in Business Administration, Technology or related field or equivalent work experience.
- MBA or advanced degree in Business, Technology, or a related field, preferred.
- 12+ years of experience in professional services, with at least 5 years in a senior leadership role with P&L ownership.
- Demonstrated success leading and scaling a PS organization at a software or SaaS company.
- Proven track record of building and developing high-performing leadership teams.
- Strong executive presence with the ability to influence at the C-suite level, both internally and with customers.
- Deep understanding of software implementation lifecycle, delivery methodologies, and PS operating models.
- Experience managing a hybrid or matrixed organizational structure.
- Financial acumen with demonstrated ability to manage to revenue, margin, and utilization targets.
- Experience leading PS through a period of rapid growth or significant organizational transformation, preferred.
- Familiarity with enterprise SaaS platforms and the implementation ecosystems that support them, preferred.
- Experience building or launching new service offerings (e.g., managed services, advisory, training), preferred.
Benefits
- Health, Dental & Vision Insurance
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Short & Long Term Disability Insurance
- Company-paid Life Insurance
- Voluntary Life Insurance
- Voluntary Accident Insurance
- Employee Assistance Program
- 401k with generous Company Match
- Commuter Benefits
- Paid Time Off accrued per pay period
- 10 Paid Holidays
- Paid Parental Leave
- Annual Bonus Program
- Professional Development Opportunities
- Employee Events
- Wellness Programs
- Employee Discount Programs
- Office in Park Ridge, IL - Convenient location to Blue Line
- Eligible to enroll the first day of employment for immediate coverage.
Pay
Competitive Compensation from $230,000-$240,000 per year.
Schedule
Although the role is open to remote candidates, PCMI can only hire employees in the following states: AL, CT, FL, GA, IL, KY, LA, MA, MI, MO, NC, NE, NH, NM, OH, PA, SC, TX, WI. Note: It is required for this role to be in the Park Ridge, IL office 2 days per week if candidate is located in the Chicagoland area.
Check for any duplicated content: we included "Individual compensation packages are based on various factors