Vice President Operations

About the role

The VP of Operations will oversee the operational infrastructure supporting specialty underwriting teams and will serve as a key partner to senior underwriting leadership. This person will have a broad mandate across people leadership, operational strategy, process improvement, technology, reporting, and cross-functional collaboration.

Responsibilities

• Partner closely with underwriting leadership to identify and resolve workflow and process challenges.
• Develop and implement scalable operating procedures and best practices.
• Analyze operational KPIs including submission throughput, quote turnaround, clearance accuracy, policy issuance, service levels, and data quality.
• Lead process optimization, automation, and digital transformation initiatives.
• Partner with IT and business stakeholders on systems and workflow improvements.
• Establish quality assurance and operational control practices.
• Work closely with Finance, Compliance, and other functions to improve processes, reporting, and controls.
• Provide senior leadership with actionable operational reporting and recommendations.
• Drive a culture of continuous improvement, accountability, and operational excellence.

Qualifications

• Significant experience supporting commercial or specialty underwriting organizations.
• Proven people leadership experience.
• A track record of improving insurance processes and operating models.
• Experience leading systems, automation, or transformation initiatives.
• Strong understanding of the underwriting lifecycle.
• Ability to use data and KPIs to drive operational decisions.
• Strong executive presence and stakeholder management skills.