Vice President Operations
About the role
Location: Plymouth, Minnesota (Hybrid; frequent travel required). Direct Reports: Executive Directors and other designated agency leaders. The Vice President of Operations – Community-Based Services provides strategic leadership and operational oversight across assigned Nexus agencies and programs. Working closely with Executive Directors and senior leadership, the VP ensures strong operational, financial, clinical, quality, and service-delivery outcomes. This leader supervises, coaches, and develops Executive Directors while maintaining a strong understanding of agency programs, operations, staffing, financial performance, and key performance measures. The VP translates enterprise strategy into actionable plans, strengthens operations, improves performance, supports organizational growth, manages risk, and ensures services remain aligned with Nexus Family Healing’s mission and standards. The successful candidate will bring significant leadership experience in mental health, behavioral health, healthcare, or human services, including direct experience with both community-based and youth residential programs.
Responsibilities
- Provide leadership and oversight to Executive Directors and agency leadership teams across multiple service lines.
- Foster a positive, inclusive, and high-performing organizational culture aligned with Nexus values.
- Drive accountability for operational, financial, strategic, and service delivery outcomes.
- Develop leadership talent through coaching, mentorship, and performance management.
- Partner with organizational leaders to develop and execute strategic plans that advance Nexus's mission and goals.
- Oversee financial performance, including budget development, revenue growth, operational efficiency, and long-term sustainability.
- Support organizational growth initiatives, new program development, service expansion, and strategic partnerships.
- Collaborate across departments to implement system-wide initiatives and best practices.
- Ensure agencies meet licensing, accreditation, regulatory, contractual, and grant requirements.
- Monitor performance through data-driven reporting and continuous improvement practices focused on quality, safety, employee experience, and client outcomes.
- Partner with agency leaders to identify, mitigate, and manage operational and organizational risks.
- Represent Nexus within communities, building and strengthening key stakeholder relationships and partnerships.
- Support Executive Directors in board engagement, fundraising efforts, community advocacy, and organizational visibility.
- Promote a culture of philanthropy, collaboration, and community impact across the organization.
- Lead and participate in enterprise-wide initiatives, special projects, and cross-functional efforts that support organizational success.
- Serve as a trusted advisor and strategic partner to Executive Directors, senior leadership, and Home Office teams.
Qualifications
- Minimum Qualifications
- Master’s degree in Business Administration, Healthcare Administration, or another clinical/human-services-related field.
- Minimum of 10 years of experience working in organizations serving children, adolescents, and families.
- Minimum of eight years of experience in mental health, behavioral health, or healthcare.
- Minimum of five years in upper-management positions with demonstrated expertise in operational, program, and clinical management.
- Minimum of three years of direct experience with community-based programs.
- Minimum of three years of direct experience with youth residential programs.
- Demonstrated experience supervising, coaching, and developing senior leaders and multidisciplinary teams.
- Strong financial and operational management experience.
- Knowledge of licensing, regulatory, accreditation, contractual, quality, and compliance requirements.
- Ability to travel frequently.
- Valid driver’s license and ability to meet applicable state and Nexus driving requirements.
- Preferred Qualifications
- Applicable licensure in a human-services or clinical field.
- Business or leadership development certification.
- 10+ years of operational leadership experience in a mental health-related field.
- Experience leading multiple programs, facilities, locations, or service lines.
- Experience supervising Executive Directors or comparable senior leaders.
- Experience with organizational growth, program development, service expansion, or operational transformation.
- Experience supporting Boards, fundraising, community partnerships, or external stakeholders.
Skills
- Innovation: Leading the way and implementing creative, cutting‑edge ideas and approaches.
- Compassion: Listening, honoring differences, and showing respect, kindness, empathy, care, and concern.
- Agility: Exhibiting flexibility and adapting quickly.
- Responsiveness: Being quick, positive, and accurate.
- Excellence: Demonstrating quality results that surpass ordinary standards.
Benefits
- Five weeks of PTO in the first year
- Multiple health insurance options
- No‑cost life insurance
- Short‑ and long‑term disability insurance
- 401(k) matching
- Talkspace Therapy
- Hinge Health
- Carrot Fertility
- Tuition assistance
- Training opportunities
- Career advancement opportunities
Pay
$190,000–$205,000 annually
Schedule
Hybrid work arrangement with frequent travel required.