Vice President, Operations

About the Role

Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together! This leader designs and continuously improves ABC's enterprise operating system, creating the operating rhythms, KPI discipline, governance routines, and cross-functional visibility that help teams stay aligned, make better decisions, and deliver company priorities at scale.

The VP, Operations will partner closely with senior leaders across R&D, CX, GTM, the CIO organization, Finance, and other teams to connect priorities, clarify ownership, surface risks and dependencies, and ensure leaders have the right metrics and forums to manage performance.

You’ll be successful in this role if you can help senior teams move from strategy to execution with clear priorities, shared metrics, practical processes, and strong cross-functional alignment.

Responsibilities

• Translate company priorities into measurable execution plans, operating rhythms, KPIs, governance routines, and accountability mechanisms across functions.
• Build and lead enterprise operations practices that improve planning, prioritization, decision-making, and follow-through across the business.
• Lead ABC’s enterprise PMO strategy, operating cadence, and governance model to improve clarity, accountability, prioritization, and execution across strategic initiatives.
• Drive organization readiness for major business changes, including product launches, customer lifecycle improvements, operating model shifts, and AI-enabled workflow transformation.
• Lead cross-functional operating forums that help senior leaders align priorities, resolve dependencies, manage risks, and improve execution against company goals.
• Establish consistent operating review standards, including common inputs, metrics, decision forums, escalation paths, and executive reporting.
• Create company-wide visibility into performance, priorities, risks, dependencies, and decisions so leaders can act quickly and confidently.
• Partner with Finance and business leaders to connect operational performance, resource planning, process improvements, and business outcomes.
• Identify operational gaps, process breakdowns, and execution risks, then lead practical improvements that help teams operate more effectively at scale.
• Lead, coach, and develop a team of 20+ operations professionals across a global operating model.
• Strengthen accountability and execution across the company while preserving speed, ownership, and collaboration.
• Drive the organization's AI and automation strategy by embedding AI-enabled, data-driven decision-making across business functions.
• Establish KPIs and success metrics that quantify AI adoption, productivity gains, quality improvements, and customer outcomes.
• Collaborate with cross-functional leaders to prioritize AI initiatives, align investments with business objectives, and deliver measurable business value.

Requirements

• 10+ years of progressive operations leadership experience, including experience leading enterprise operations, business operations, strategy and operations, or a similar company-wide operating function.
• Proven experience leading leaders or distributed teams across multiple business functions.
• Experience creating operating models, governance routines, KPI frameworks, business reviews, executive dashboards, and performance management mechanisms.
• Strong financial acumen, with the ability to connect operational metrics, resource decisions, process performance, and business outcomes.
• Global operating experience, including the ability to lead across time zones, functions, and different levels of team maturity.
• Strong process management discipline, with a track record of improving consistency, decision-making, accountability, and execution quality.
• Ability to influence senior leaders, clarify ownership, and drive follow-through in complex, cross-functional environments.
• Clear communication skills, including the ability to turn complex operational information into concise, decision-ready insights.
• Experience supporting AI-enabled transformation, including workflow redesign, operating model change, adoption planning, and measurement of productivity, quality, or decision-making improvements.

Nice to Have

• Experience in SaaS, technology, payments, fitness, wellness, or customer operations environments.
• Experience in a PE-backed, high-growth, or global company.
• Experience scaling enterprise operations, business operations, or strategy and operations functions.
• Familiarity with AI-enabled productivity, workflow automation, analytics, or operating intelligence tools that improve visibility and execution.
• Experience supporting transformation, integration, operating model redesign, or enterprise-wide process improvement.

What Success Looks Like

• ABC has a clearer and more consistent enterprise operating rhythm across functions.
• Company priorities are translated into measurable plans, KPIs, owners, milestones, and decision forums.
• Drive the successful execution of strategic initiatives by delivering outcomes on schedule, within budget, and aligned with business objectives.
• Standardize PMO processes and drive continuous improvement to enhance delivery quality and stakeholder satisfaction.
• Operating reviews across teams become more standardized, useful, and action-oriented.
• Enterprise operations teams are better aligned and more effective in supporting functional execution.
• Executive leaders have stronger visibility into business performance, process health, risks, dependencies, and decisions.
• Cross-functional teams experience less ambiguity, fewer process gaps, and stronger accountability.
• ABC scales with stronger operating discipline while preserving speed, ownership, and collaboration.

About ABC Fitness

ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients. From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo.

Our Values

• Best Life: We believe great work begins with great people. Our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact.
• Growth Mindset: We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally.
• One Team: From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive.

Pay

The anticipated compensation range for this position is $242,000 - $258,000 USD annually. In addition to base compensation, eligible employees may be offered other forms of compensation, such as bonuses, commissions, equity, or other incentive programs, where applicable. Compensation and benefits may vary by location and are subject to applicable legal, business, and market requirements.

Benefits

• Open PTO policy with flexibility in how and when you take time off.
• Days of Disconnect – once a quarter, we take a collective day off together around the globe.
• Parental & Pawternity Leave – leave for when your family grows by two feet or four paws.
• Best Life Perk – quarterly reimbursement for fitness-related expenses.
• Medical, dental, and vision coverage.
• Employee Assistance Program (EAP) for when you need help.
• Premium Calm App subscription for you and up to 4 dependents over the age of 16.