Vice President of Supportive Services (CV2341-219) - Safe Return Division

About the role

Vice President of Supportive Services Lead housing stability. Strengthen shelter operations. Drive outcomes with dignity.

Responsibilities

• Provide strategic leadership and operational oversight across supportive housing, shelter, rapid rehousing, homelessness prevention, and related supportive services
• Supervise program directors, managers, case management staff, shelter leadership, and supportive service teams
• Develop and implement goals, policies, and procedures aligned with the organization’s mission and strategic plan
• Foster a culture of collaboration, accountability, professionalism, and trauma-informed care
• Oversee emergency shelter, transitional housing, permanent supportive housing, and homelessness diversion services
• Ensure compliance with federal, state, county, and local regulations and funding requirements
• Monitor program performance, housing outcomes, occupancy goals, and client success metrics; improve placement and retention outcomes
• Coverage of supportive services that address barriers to housing (employment, mental health, substance use, healthcare, transportation, life skills)
• Build and maintain partnerships with Camden County agencies, municipalities, housing authorities, healthcare/behavioral health providers, law enforcement, and community organizations
• Represent VOADV at meetings, coalitions, and public events; serve as key liaison with funders and government partners
• Develop and manage budgets; monitor expenditures for fiscal responsibility and grant/contract compliance
• Support grant development and reporting; use data systems to evaluate effectiveness and drive continuous quality improvement
• Oversee audits, site visits, monitoring, quality assurance, risk management, documentation, and timely reporting
• Recruit, train, mentor, and evaluate staff; promote development, engagement, retention, and performance improvement

Requirements

• Master’s degree preferred (Social Work, Public Administration, Human Services, Nonprofit Management, Psychology, Counseling, or related field); bachelor’s with significant leadership experience may be considered
• 7–10 years of progressive leadership in supportive housing, homelessness services, shelter operations, social services, or nonprofit management
• Experience managing multidisciplinary teams and multiple programs
• Demonstrated experience with government contracts, grant-funded programs, and regulatory compliance
• Strong knowledge of Housing First principles, trauma-informed care, and supportive service models; experience serving diverse populations
• Strong leadership, organizational, communication, conflict resolution, and problem-solving skills; comfort with data/reporting tools and Microsoft Office
• Preferred: clinical credential/certification; experience with HUD, CoC (Continuum of Care), ESG (Emergency Solutions Grants), NJ DCA (New Jersey Department of Community Affairs), and regional systems

Qualifications

• Competitive salary of $125,000 annually
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement plan options
• Professional development opportunities
• Employee assistance and wellness programs

Skills

• Strategic planning
• Leadership
• Team management
• Compliance and regulatory knowledge
• Client-centered services delivery
• Collaboration and partnership building
• Grant writing and reporting
• Data analysis and evaluation
• Conflict resolution
• Problem-solving

Benefits

• Competitive salary of $125,000 annually
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement plan options
• Professional development opportunities
• Employee assistance and wellness programs

Pay

• $125,000 annually

Schedule

• Full-time