Vice President of Strategic Relationships

Key Responsibilities

• Serve as the primary point of contact for the Credit Connection lender portfolio and pass-through partners
• Build and maintain strong executive and operational relationships across lender and partner organizations
• Conduct regular business reviews and lead joint growth planning initiatives
• Ensure high levels of customer satisfaction and long-term retention
• Lead onboarding and migration from Credit Connection to CRIF platforms
• Drive adoption of Digital Contracting across the lender base
• Coordinate implementation efforts with Product, Operations, and Customer Success teams
• Ensure lenders quickly realize value and successfully adopt new capabilities
• Identify and close opportunities for CRIF Select Complete
• Expand adoption of BPO services, Pass-Through processing, Dealer Management programs, fraud solutions, analytics, and future offerings
• Develop lender- and partner-specific growth strategies to increase wallet share and recurring revenue
• Partner cross-functionally with Sales, Product, and Operations teams
• Partner with lender and dealer development teams to increase application volume
• Expand dealer participation within lender programs
• Support growth initiatives across new markets and dealer segments
• Leverage Dealertrack and RouteOne ecosystems to drive incremental volume
• Manage and grow the Credit Connection portfolio of lenders
• Lead and scale the Dealertrack & RouteOne Pass-Through programs across:
• Existing CRIF clients
• External pass-through partners
• Cross-platform execution to ensure seamless integration and performance
• Drive adoption and utilization of pass-through processing capabilities
• Identify and execute on new partnership expansion opportunities, including revenue-share and referral programs
• Monitor, analyze, and report on program performance and key metrics

Qualifications

• 5+ years of experience in account management, relationship management, or strategic partnerships (fintech, auto finance, or SaaS preferred)
• Proven track record of managing and growing complex portfolios or partner programs
• Strong understanding of lender/dealer ecosystems (Dealertrack and RouteOne experience strongly preferred)
• Experience managing platform migrations, integrations, or multi-party programs
• Exceptional communication, presentation, and stakeholder management skills
• Ability to operate cross-functionally in a fast-paced, growth-oriented environment