Vice President of Resort & Lifestyle Operations

About the Role

We are seeking a highly motivated individual eager to learn, contribute, and advance within a rapidly growing organization. The ideal candidate will bring a strong commitment to professional development and a desire to succeed in a dynamic corporate environment.

Responsibilities

• Plan and execute initiatives and programs that support business objectives.
• Coordinate communication between Troon/ICON and Owners.
• Manage key employee staffing and organization, including monitoring and making recommendations on the performance levels of key management personnel.
• Implement key companywide change initiatives to drive our vision and culture.
• Recommend and implement strategic changes in operations.
• Assist in new business development opportunities.
• Provide strategic direction and leadership to the Director of Lifestyle and Director of Wellness.
• Develop and train club, lifestyle, and amenity leaders.
• Oversee clubhouses, fitness, pools, restaurants, recreation, racquet facilities, event spaces, and other amenities.
• Develop and elevate programming, events, and experiences that drive resident engagement, connection, and satisfaction.
• Evaluate amenity utilization, develop operational standards, and partner with developers and boards on new amenity planning and enhancements.
• Account for resort/amenity budgets, staffing models, cost controls, revenue opportunities, and capital planning.
• Establish a hospitality-first culture, service standards, and training programs across communities.
• Serve as a strategic resource to developers, boards, and clients on resort and lifestyle operations.
• Create scalable best practices, leverage technology, and benchmark performance across communities.
• Implement Troon standards to ensure profitability.
• Regular and reliable attendance.
• Attend staff meetings, unemployment hearings, or judicial reviews for associates at the property level, and perform other duties as assigned.

Requirements

• Bachelor’s degree in business administration or a related field.
• Experience in property, hotel, or club management.
• CAM License preferred.

Skills

• Excellent leadership ability, including skills to communicate and express ideas and directives clearly.
• Ability to organize and manage multiple priorities simultaneously.
• Problem analysis and resolution at both strategic and functional levels.
• Strong customer and owner relations.
• Excellent interpersonal and communication skills.
• Ability to create high-performance teams and be a strong team player.
• Commitment to company values.
• Organizational development abilities.
• Computer proficiency in Microsoft products (Word, Excel, PowerPoint, Outlook).
• Budget and forecasting knowledge, with abilities to create and maintain financial accountability.
• Ability to plan, organize, and implement strategic planning requiring forethought.

Physical Demands

May be required to travel extensively and work flexible hours.