Vice President of Operations, New York

About Us

Metropolis is pioneering the Recognition Economy—a future where the real world becomes responsive through artificial intelligence. We transform mundane experiences like parking into seamless, magical interactions for millions. From parking to retail and hospitality, we’re building an instinctive, intelligent world. The future is here, and we need builders, innovators, and problem solvers to create it.

About the Role

Metropolis is seeking a dynamic, results-oriented Vice President of Operations to lead parking operations across a designated region. This executive-level role drives operational excellence, maximizes financial performance, and delivers exceptional customer experiences across multiple locations. The Vice President serves as a strategic leader, overseeing regional and operations managers while partnering with cross-functional teams to scale and optimize the business.

Responsibilities

• Develop and execute regional strategies to drive growth, operational efficiency, and profitability
• Identify new business opportunities and lead expansion initiatives within the region
• Collaborate with executive leadership to align regional plans with corporate goals and vision
• Define and monitor key performance indicators (KPIs) to drive continuous improvement
• Oversee day-to-day operations of parking facilities, ensuring high performance, safety, and compliance
• Lead technology adoption across locations to streamline operations and enhance customer experience
• Manage regional budgets by overseeing revenue forecasting, cost control, and margin optimization, while conducting financial analyses to identify opportunities and mitigate risks
• Ensure regional financial targets are met or exceeded
• Lead and develop regional and operations managers, fostering accountability, excellence, and innovation while driving performance and growth
• Champion a customer-first mindset by ensuring rapid issue resolution, continuous service improvement, and consistent enforcement of service standards and satisfaction metrics across all sites
• Ensure full compliance with ADA, safety, and all applicable local, state, and federal regulations
• Build and maintain strong relationships with clients, community leaders, and local officials, representing Metropolis at industry events and community initiatives
• Support sales and marketing efforts by providing local market insights and fostering strategic partnerships

Requirements

• Bachelor’s degree in Business, Operations Management, Urban Planning, or a related field
• 10+ years of experience in multi-site operations, parking management, or facilities management, with at least 5 years in a senior leadership role
• Proven ability to drive revenue growth, manage P&L, and lead large operational teams
• Deep understanding of parking industry regulations, customer experience best practices, and operational metrics
• Excellent leadership, communication, and stakeholder management skills
• Ability to travel frequently within the assigned region
• Experience leveraging AI tools to transform static workflows into responsive, high-output processes

Preferred Qualifications

• MBA or advanced degree strongly preferred
• Familiarity with parking technology platforms and data-driven decision making

Culture

At Metropolis, you’ll join a team of world-class product leaders and engineers building an ecosystem of technologies at the intersection of parking, mobility, and real estate. We aim to create an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows.

Pay

The anticipated base salary for this position is $215,000.00 USD to $245,000.00 USD annually. The actual base salary offered is determined by qualifications, experience, skills, education, location, and other relevant factors.

Benefits

• Healthcare benefits
• 401(k) plan
• Short-term and long-term disability coverage
• Basic life insurance
• Lucrative stock option plan
• Bonus plans