Vice President of Operations

About the role

The Lighthouse exists to serve the Creator Generation, bringing together creators, entrepreneurs, artists, innovators, and cultural leaders through world-class spaces, experiences, and community. We're looking for a Vice President of Operations to help build the operating engine behind that vision.

Responsibilities

• Lead operational performance across every Lighthouse campus, creating consistency while preserving the unique character of each location.
• Partner closely with the CEO to execute company strategy, scale the business, and unlock new commercial opportunities.
• Build the operating systems, playbooks, and processes that support both today's business and future global expansion.
• Lead and develop General Managers, creating a culture of ownership, hospitality, accountability, and commercial thinking.
• Drive operational excellence across memberships, events, partnerships, hospitality, studio productions, food & beverage, content, and emerging revenue streams.
• Partner with business leaders to improve financial performance through forecasting, KPI reporting, operational planning, and data-driven decision-making.
• Provide executive leadership across Finance, HR & People, Technology, Facilities, Business Operations, Hospitality, Vendor Management, and Compliance.
• Evaluate and implement technology, systems, and workflows that improve efficiency while enhancing the member experience.
• Build repeatable operating models that allow The Lighthouse to expand without sacrificing creativity, culture, or hospitality.
• Serve as a key member of the executive leadership team, helping solve complex business challenges, shape long-term strategy, and guide the company's next stage of growth.
• Travel regularly across existing and future Lighthouse locations, partnering with campus leadership, supporting new openings, and ensuring every location delivers a consistently exceptional member experience.

Requirements

• 10+ years of leadership experience scaling complex, multi-disciplinary businesses.
• Experience leading large cross-functional teams across operations, hospitality, finance, people, or commercial functions.
• A proven ability to build systems, processes, and operational infrastructure inside fast-growing, entrepreneurial organizations.
• Strong commercial acumen with experience improving revenue, profitability, operational performance, and customer experience simultaneously.
• Experience partnering directly with CEOs or executive leadership teams to shape business strategy and organizational growth.
• Exceptional leadership skills with a track record of coaching senior leaders and building high-performing teams.
• Confidence making decisions in fast-moving environments where ambiguity is the norm.
• A balance of strategic thinking and hands-on execution—you enjoy building businesses, not simply managing them.
• A passion for hospitality, creativity, and building experiences that people genuinely love.

Qualifications

• Experience within hospitality, premium consumer brands, media, entertainment, creative industries, experiential businesses, or other high-growth environments is highly valued.