Vice President of Operations
About the role
The Vice President of Operations provides strategic oversight for a diverse portfolio of hospitality assets, including condo-hotel properties, with a focus on delivering strong operational and financial performance. This role is accountable for creating alignment across guest service, employee engagement, and owner relations while supporting sustainable business growth. Partnering with on-property leadership teams, the Vice President ensures effective execution of company standards, fosters leadership development, and drives accountability across all areas of operation. This position requires a strong understanding of the condo-hotel environment, balancing the needs of individual owners with overall operational goals. By leading portfolio-wide initiatives, this executive enhances efficiency, strengthens service delivery, and maximizes long-term asset value.
Responsibilities
- Provide strategic direction and guidance to property leadership teams, serving as a trusted partner to General Managers and senior leaders across multiple locations.
- Strengthen leadership capability by identifying, developing, and retaining high-potential talent, while supporting succession planning and long-term organizational growth.
- Reinforce a culture centered on accountability, service excellence, and collaboration, ensuring alignment with company values across all properties.
- Maintain strong, professional relationships with ownership groups, HOA/board members, and external partners, acting as a senior representative of the organization.
- Oversee leadership performance, including goal alignment, coaching, and performance improvement planning as needed.
- Lead executive-level evaluations for property leaders, aligning development priorities with business objectives.
- Direct day-to-day operational performance across a portfolio of hotels and