Vice President Of Operations

About the role

At SportRx, we are obsessed with helping people see better while doing what they love. As a leader in prescription sports eyewear, we serve customers across the country through a highly integrated ecommerce and operational platform. We are a mature, profitable, and growing company with a clear vision and roadmap for the future. We are continuing to invest in our people, technology, and operations as we build the next chapter of SportRx. SportRx is looking for a seasoned operations leader to help us build the next generation of our operations organization. We are looking for someone with the experience and leadership to create operational excellence, someone who has seen firsthand what a great operations function can do for a business and knows how to build one. This is not a role where the CEO hands you a playbook to execute. We want a trusted senior leader who will learn our business, challenge our assumptions, identify opportunities, and partner with our leadership team to rebuild and continuously improve the function. The right person combines deep optical lab experience with exceptional people leadership, operational discipline, and a modern mindset grounded in technology and data. You will be close enough to the work to understand what is happening on the floor and experienced enough to step back and redesign how the entire operation should work.

Responsibilities

• Own the end to end operational experience from the moment an order enters our system through production, quality, fulfillment, delivery, returns, and resolution.
• Evaluate how our people, processes, systems, technology, and physical workflow should be organized to deliver the best possible customer experience with greater speed, quality, and efficiency.
• Lead, develop, and inspire our Operations team, building a culture of accountability, urgency, collaboration, continuous improvement, and pride in the work.
• Invest in our people through coaching, training, communication, clear expectations, and strong leadership, helping them continue to grow and reach their potential.
• Develop a best in class internal finishing lab, including equipment, staffing, training, layout, quality control, workflow, capacity, and continuous improvement.
• Build scalable systems, processes, SOPs, KPIs, cross training, reporting, and accountability throughout the operation.
• Partner closely with the CEO, CFO, and leadership team on operating expenses, margin improvement, capital investments, capacity planning, and long term operational strategy.
• Ensure we are getting the full value from our technology, systems, data, and reporting, and help