Vice President of Operations

Responsibilities

• Operations & Supply Chain Leadership
• Lead end-to-end supply chain operations including demand & supply planning, procurement, sourcing, contract manufacturing, logistics, fulfillment, and inventory management
• Drive operational excellence through process optimization, cross-functional collaboration, and strong execution
• Own and improve key operational KPIs including Forecast Accuracy, Fill Rate / In-Stock Rate, OTIF, Inventory Health, Margin Improvement & Cost Savings, Order Fulfillment Performance
• Partner closely with Finance, Sales, Marketing, and Customer Experience teams to support business goals and inventory health
• Maintain operational reporting and visibility into supply chain performance, risks, and opportunities
• Team Leadership & Development
• Lead, mentor, and develop team members across Project Management, Product Development, and Supply Chain
• Foster a collaborative, accountable, and solutions-oriented team culture
• Support team development, prioritization, and cross-functional communication across the organization
• Sourcing, Procurement & Vendor Management
• Manage and strengthen relationships with contract manufacturers, packaging suppliers, freight partners, and 3PL providers
• Lead vendor negotiations, cost savings initiatives, and supplier performance management programs
• Oversee supplier scorecards, KPIs, quarterly business reviews (QBRs), and service-level expectations
• Partner cross-functionally to support sourcing strategy, product innovation, and margin improvement opportunities
• Oversee RFPs, contract management, open order tracking, and purchasing processes
• New Product Development & Project Management
• Oversee operational execution of all new product launches, reformulations, packaging updates, and tech transfers
• Manage and continue improving existing innovation stage-gate and project management workflows
• Ensure projects are executed on time and aligned cross-functionally across Project Management, Product Development, Brand, Sales, Marketing, and Finance teams
• Guide Product Development and Project Management direct reports to support innovation sourcing, packaging development, commercialization, and product lifecycle management
• Maintain visibility across launch timelines, risks, and key milestones
• Demand Planning & Inventory Management
• Oversee forecasting, inventory planning, and supplier capacity management to support product availability and inventory efficiency
• Lead and optimize the company's Sales & Operations Planning (S&OP) process
• Partner with Finance to support inventory flow, cash flow planning, and open-to-buy management
• Drive SKU rationalization and excess & obsolete inventory reduction initiatives
• Support development of reporting and analytics that improve forecast visibility, inventory availability, and operational decision-making
• Partner closely with channel leads on baseline forecasting, promotional activity, new launches, and incremental placements across customer segments to support accurate demand planning and inventory allocation management
• Monitor inventory health, service levels, and supply risks to proactively identify and resolve potential inventory constraints or gaps
• Logistics & Fulfillment
• Oversee warehousing, fulfillment, inbound logistics, and customer order management operations
• Manage relationships and negotiations with freight forwarders, carriers, customs brokers, warehouses, and fulfillment partners
• Identify opportunities to improve delivery speed, shipping cost optimization, inbound operations, and fulfillment performance
• Ensure operational compliance with customs, regulatory, and shipping requirements
• Support onboarding of new retail and distribution partners, including customer systems setup, EDI coordination, routing compliance, and order management process implementation
• Systems & Process Improvement
• Lead evaluation and future implementation of ERP/MRP systems to support operational scale and long-term business growth
• Continue improving operational workflows, reporting tools, and systems integrations across platforms including EDI, Shopify, and 3PL systems
• Support strong data integrity, process consistency, and operational best practices across the organization

Qualifications

• 10+ years of Operations and Supply Chain leadership experience, preferably within beauty, personal care, CPG, or related consumer industries
• Strong knowledge of supply chain, sourcing, planning, logistics, inventory management, and operational processes
• Proven ability to lead teams, build cross-functional relationships, and manage multiple priorities simultaneously
• Experience managing contract manufacturers, suppliers, and third-party logistics partners
• Strong analytical, organizational, and problem-solving skills
• Comfortable operating both strategically and tactically in a dynamic environment

Preferred Experience

• Beauty, haircare, skincare, or consumer packaged goods experience strongly preferred
• Experience supporting retail, DTC, and omnichannel business models
• Experience with ERP/MRP evaluation or implementation is a plus