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Jobs · Management · Pennsylvania

Vice President of Operations

CTDI · West Chester, PA · 6 days ago
On-siteManagementFull-time

Position Summary

A senior executive leader responsible for the overall performance, growth, and strategic direction of a multi-customer division generating over $150M in annual revenue. This role has full profit and loss (P&L) ownership and leads operations across approximately 10+ facilities with more than 1,000 employees, supporting both domestic and global customers.

Key Responsibilities

  • Own full P&L responsibility for the division, including revenue growth, cost management, profitability performance, and capital planning.

  • Develop and execute annual operating plans, budgets, and long-range financial forecasts.

  • Drive disciplined financial governance, KPI management, and continuous improvement initiatives.

  • Ensure strong controls, compliance, and risk management across all locations.

  • Lead and optimize end-to-end operations across multiple facilities, ensuring consistency, scalability, and operational excellence.

  • Establish and drive performance standards related to productivity, quality, safety, delivery, and cost.

  • Champion continuous improvement methodologies (Lean, Six Sigma, operational excellence frameworks).

  • Partner with functional leaders to align execution with strategy.

  • Serve as the executive sponsor for key customer accounts, including global and strategic customers.

  • Build and maintain strong, trusted relationships with customer executives and decision-makers.

  • Lead executive-level customer reviews, contract discussions, and issue resolution.

  • Drive KPI performance and service delivery excellence across all customers and facilities.

  • Partner with Sales and Business Development to support growth opportunities within existing and new customer accounts.

  • Support contract renewals, expansions, and new program launches.

  • Contribute to corporate strategy development and translate objectives into executable plans.

  • Lead, mentor, and develop a high-performing leadership team across multiple sites.

  • Build succession plans and leadership pipelines.

  • Foster a culture of accountability, engagement, and continuous improvement.

Qualifications

  • Experience: 15+ years of progressive leadership experience, including senior executive or general management roles.

  • Proven success managing large, multi-site operations with P&L ownership.

  • Education: Bachelor’s degree required; MBA or advanced degree preferred.

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