Vice President of Operations
Job Summary
The Vice President of Operations position at Alys Beach will oversee the operations of Owner & Guest Services, Housekeeping, Town Operations, and IT departments. This role offers the opportunity to lead a world-class destination that combines luxury coastal living, sophisticated retail experiences, award-winning dining, and recreational excellence.
Job Responsibilities
Develop and implement comprehensive operational strategies for Owner/Guest Services, Housekeeping, Town Operations, and IT, aligning with overall business objectives.
Optimize work processes and systems to support seamless execution of operational strategies, enhancing efficiency and productivity.
Promote effective communication across departments through regular meetings, fostering a collaborative and informed work environment.
Identify key drivers of business success and integrate departmental goals into action plans, guiding leadership towards achieving desired results.
Champion change proactively, overseeing the implementation of brand and business initiatives, and effectively communicating follow-up actions to the team.
Collaborate with direct reports to encourage revenue growth while maintaining exceptional guest service.
Ensure strict compliance with all brand requirements, safeguarding brand standards and reputation.
Proactively identify operational challenges and analyze root causes, developing effective solutions and preventive measures.
Cultivate a guest-centric atmosphere across departments, consistently exceeding guest expectations for an exceptional experience.
Maintain a strong relationship with competitors to share industry best practices.
Regularly review staffing levels to optimize guest service, operational efficiency, and financial objectives, ensuring a well-balanced workforce.
Conduct thorough property tours, engaging with employees and guests to understand business needs and identify opportunities for improvement.
Collaborate with Owner/Guest Services, Town Operations, and Housekeeping to conduct public space walk-throughs, ensuring guest areas are well-maintained with appropriate preventive measures.
Work closely with the community and local officials to resolve operational issues in a mutually beneficial manner, fostering positive relationships.
Instill a sense of commitment among employees to deliver exceptional service, actively participating in daily stand-up meetings, and leading by example in all interactions with homeowners, guests, and employees.
Establish systems to enable associates to understand guest satisfaction results and take appropriate actions for continuous improvement.
Maintain high visibility and regularly interact with homeowners and guests to obtain feedback on product quality, service levels, and overall satisfaction, effectively resolving any homeowner or guest problems or concerns.
Thoroughly review homeowners and guest feedback, satisfaction results, and other data to identify improvement opportunities.
Analyze service issues, identify trends, and facilitate creative solutions to overcome challenges and elevate guest satisfaction levels to new heights.
Job Requirements
Bachelor’s degree from a four-year college or university; Hospitality Management major preferred
10+ years of progressive leadership experience managing luxury Homeowner/Property Owner Associations
Substantial private club or hospitality industry experience with management and supervisory experience
Outstanding communication, leadership presence, and interpersonal skills with the ability to influence, engage, and inspire employees, homeowners, guests, and key stakeholders.
Computer skills to include Excel, Word, and PowerPoint
About the Role
Alys Beach is a master-planned 158-acre beach community in active development that includes luxurious private dining, recreation, and retail amenities and experiences, vacation rentals, and several signature annual events. The community is known for its pristine white sand beaches, distinctive Bermudian-inspired architecture, and award-winning design.
Qualifications
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.
Benefits
Alys Beach offers an industry-leading compensation plan, medical/dental/vision benefit plans beginning on day one, including life insurance and other ancillary benefits, profit sharing, and employee perks.
Schedule
Not specified
Pay
Not specified