Vice President of IT Operations

About the role

Monet Bank is seeking a results-oriented Vice President of IT Operations to lead our infrastructure, IT service management, cloud platforms, and end-user technology support. This role is critical to maintaining our secure, scalable, and reliable technology environment across banking operations. The ideal candidate brings a modern mindset to infrastructure operations, deep experience in regulated financial environments, and a focus on operational excellence.

Responsibilities

• Lead day-to-day IT operations, including network, server, endpoint, and cloud infrastructure
• Oversee IT service desk, incident management, disaster recovery, and business continuity
• Drive automation, observability, and platform stability through DevOps/SRE principles
• Ensure robust cybersecurity posture in alignment with FFIEC and NIST frameworks
• Manage vendor relationships and technology service contracts for infrastructure and ops
• Partner with compliance and internal audit teams to support regulatory reviews and exams
• Provide leadership to IT support and infrastructure teams, fostering a culture of accountability and continuous improvement

Qualifications

• 10+ years in IT operations leadership, preferably in a regulated financial services context
• Proven success managing hybrid cloud environments (Azure or AWS preferred)
• Deep understanding of security operations, ITIL frameworks, and ITSM platforms
• Track record of modernizing legacy systems and introducing automation at scale
• Bachelor's degree in Information Technology or related field required; Master's preferred

Benefits

• Medical, dental and vision coverage
• 401K with company match
• 11 paid holidays
• Accrue up to 17 vacation/sick days per year in your first year on a pro rata basis

Applicant may be eligible for annual discretionary bonus. No relocation assistance provided.