Vice President of IT Operations

About the role

The Vice President of IT Operations serves as the operational leader for enterprise information technology execution, ensuring the successful implementation of the CIO's strategic vision across the organization. This executive oversees enterprise IT governance, portfolio management, Clinical Informatics, and the IT Project Management Office while partnering closely with executive leadership, clinical leaders, facility administrators, and technology teams to deliver high-impact initiatives.

Key Responsibilities

• Serve as the CIO's operational deputy and trusted executive advisor.
• Represent the CIO in executive meetings, governance councils, and operational forums when delegated.
• Translate enterprise technology strategy into actionable execution plans.
• Provide executive-level communication regarding risks, priorities, and organizational opportunities.
• Lead day-to-day operations of enterprise IT governance.
• Oversee an enterprise portfolio of 40+ concurrent technology initiatives.
• Direct project prioritization, resource allocation, milestone tracking, and executive reporting.
• Establish and enforce enterprise project management standards and governance processes.
• Drive accountability for project delivery across clinical and business technology initiatives.
• Provide executive oversight of enterprise Electronic Medical Record (EMR) implementations.
• Partner with Clinical Informatics leadership to ensure successful planning, implementation, go-live, and stabilization.
• Monitor program governance, budgets, vendor performance, and executive reporting throughout implementation lifecycles.
• Develop annual operating and capital budget recommendations for Corporate IT.
• Manage approved operating and capital expenditures.
• Oversee capital request processes, purchasing workflows, and financial performance reporting.
• Conduct variance analysis and provide executive financial updates.
• Manage relationships with strategic technology vendors and managed service providers.
• Monitor service level agreements, contract performance, renewals, and vendor accountability.
• Lead or support Request for Proposal (RFP) and vendor evaluation initiatives alongside Finance, Legal, and Compliance.
• Execute enterprise AI initiatives aligned with organizational strategy.
• Support responsible AI governance, acceptable-use standards, and healthcare regulatory compliance.
• Promote adoption of approved automation and artificial intelligence technologies across the enterprise.
• Lead and mentor IT leaders across Clinical Informatics and the PMO.
• Develop organizational structure, career pathways, succession planning, and performance standards.
• Foster a culture focused on accountability, collaboration, innovation, and continuous improvement.

Qualifications

• Minimum of 12 years of progressive Information Technology experience.
• Minimum of 8 years within a healthcare provider organization.
• Minimum of 5 years leading enterprise IT teams.
• Experience serving as a senior executive deputy, chief of staff, or second-in-command.
• Demonstrated leadership of at least one full lifecycle EMR implementation.
• Experience overseeing enterprise technology portfolios and governance programs.
• Proven success managing IT operating and capital budgets.
• Project Management Professional (PMP) certification preferred.
• CHCIOC, PHIM, ITIL Foundation, Lean Six Sigma, Prosci Change Management certifications preferred.
• Experience with multi-facility healthcare systems, rehabilitation, behavioral health, post-acute, or specialty hospitals.
• New hospital openings or healthcare expansion projects.
• Meditech Expanse implementations.
• Microsoft technology ecosystem, Azure, Entra ID, Intune, Citrix, Aruba Networking, NIST AI Risk Management Framework, Enterprise AI governance.