Vice President of Human Resources (Chimes)

Position Overview

The Vice President of Human Resources leads Chimes’ people strategy to ensure the organization attracts, develops, and retains a high-performing, mission-aligned workforce. The VP of HR builds systems, culture, and leadership practices that support operational excellence, compliance, and exceptional service delivery.

Strategic Context

• Chimes is entering a period of continued growth and increasing organizational complexity, driven by expansion across geographies, evolving workforce demands, and heightened regulatory expectations.
• The VP of HR plays a central role in strengthening culture, building leadership capability, and ensuring workforce systems support sustainable growth, while also helping the organization navigate this evolution—balancing immediate operational needs with longer-term capability building.
• Over the next 3-5 years, Chimes is navigating continued workforce growth across multiple states, increasing regulatory and compliance complexity, evolving workforce expectations and engagement needs, and integration of HR systems and practices across affiliates.
• The need for stronger leadership development and succession planning is a key priority.

Primary Job Functions

• Collaborate with executive leadership to define the Agency’s long-term mission and goals; identify ways to support this mission through talent management.
• Identify key performance indicators for the Agency’s human resource and talent management functions; assess the Agency’s success and market competitiveness based on these metrics.
• Lead employee retention initiatives and manage attrition metrics.
• Develop and implement HR strategies and programs that align with the Agency’s mission, vision and values.
• Research, develop, and implement competitive compensation, performance appraisal, and benefits programs.
• Recruit, hire, manage, and serve as a mentor to develop personnel of the HR department and oversee the department’s daily workflow.
• Drive succession planning initiatives to support long-term organizational growth.
• Provide guidance and leadership to the human resource management team; assist with the resolution of human resource matters, compensation, and benefits questions, including discipline and termination of employees following Agency policy.
• Act as a point of escalation, coach, and advisor on complex employee relations, develop recommendations, and ensure matters are handled consistently across the organization.
• Manage responses to any EEOC claims.
• Ensure compliance with employment, benefits, insurance, safety, and other laws, regulations, and requirements.
• Maintain knowledge of laws, regulations, and best practices in employment law, human resources, and talent management; apply such knowledge to the policies, practices, and processes of the Agency.
• Draft and implement the Agency’s staffing budget and the budget for the HR department.

Secondary Job Functions

• Participates in professional development and networking conferences and events.
• Performs other duties as assigned.

Key Relationships

• Works in close partnership with the CEO, CAO, COO, and CFOSenior leaders and Division DirectorsLegal, Compliance, and Risk leadersManagers and frontline leadership teams