Vice President of Enterprise Services

Summary/Objective

The Vice President of Enterprise Services is responsible for providing executive leadership over enterprise-wide operational capabilities that support all markets across the organization. This role develops, standardizes, and continuously improves enterprise service lines to enhance organizational performance, scalability, patient experience, and long-term growth.

Essential Functions

• Provides executive leadership for enterprise service lines, including Women's Imaging Services, Quality & Safety, Enterprise Initiatives & Execution, and Clinical Standardization.
• Develops long-term strategies and operating models that improve enterprise performance and support organizational growth.
• Defines governance structures, operating standards, and accountability models for enterprise service lines.
• Establishes standardized workflows, policies, and best practices that improve consistency across all markets.
• Led enterprise continuous improvement efforts focused on quality, efficiency, scalability, and patient experience.
• Builds enterprise scorecards, executive dashboards, and key performance indicators that measure operational effectiveness.
• Maintains enterprise performance trends and recommends corrective actions when performance falls below expectations.
• Sponsors enterprise initiatives involving technology adoption, workflow redesign, automation, and clinical innovation.
• Partners with Regional Operations leaders to ensure enterprise standards are consistently implemented across markets.
• Manages enterprise service line budgets and evaluates return on investment for operational initiatives.
• Cultivates high-performing leaders through recruitment, mentorship, and succession planning.

Competencies

• Strategic
• Leadership
• Financial
• Analytical
• Communication
• Collaboration
• Innovation
• Accountability
• Influence
• Supervisory Responsibility

Physical Demands

• Regularly uses hands and fingers to handle, feel or operate objects, tools or controls
• Frequent reaching with hands and arms
• Talks and hears

Job Qualifications

• At least ten years of progressive leadership experience in healthcare operations, enterprise services, organizational transformation, or operational excellence.
• Experience leading enterprise-wide service lines or multi-functional operational teams.
• Demonstrated success implementing large-scale operational improvements and organizational change.
• Strong strategic planning, financial management, and operational leadership skills.
• Experience developing enterprise KPIs, scorecards, and performance management systems.
• Executive-level communication, relationship-building, and stakeholder management skills.
• Proven ability to lead through influence across complex, matrixed organizations.
• Bachelor's degree in Business Administration, Healthcare Administration, Operations Management, or a related field required.
• Master's degree (MBA, MHA, or equivalent) preferred.