Vice President of Enterprise Account Management

City Wide is seeking a strategic, growth-minded Vice President of Enterprise Account Management to lead and scale our enterprise client relationships across the system. This executive leader will establish the vision, strategy, and operating rhythm for Enterprise Account Management while strengthening client retention, expanding existing account relationships, and driving system-wide revenue growth. This is an opportunity for an accomplished sales or account management leader to build executive-level partnerships with national and regional customers, develop a high-performing team, and align enterprise account strategy with franchise operations and exceptional service delivery. What You'll Do As the Vice President of Enterprise Account Management, you will own the strategic direction, financial performance, and continued growth of City Wide's Enterprise Account Management function. Key responsibilities include: Set the strategic vision, priorities, goals, and long-term growth roadmap for Enterprise Account ManagementLead, coach, and develop the Enterprise Account Management team, including the Director of Enterprise Account Management, Enterprise Account Managers, Customer Service Representative, and Data Analyst rolesPartner closely with the Senior Vice President of Field Operations and franchise leadership to ensure enterprise account growth aligns with operational capacity, service standards, and client expectationsOversee the enterprise account pipeline and establish disciplined processes for lead qualification, conversion, onboarding, expansion, retention, and renewalOwn department budgeting, forecasting, P&L performance, profitability, and revenue targetsBuild and maintain executive-level relationships with enterprise account decision-makers, positioning City Wide as a trusted long-term partnerIdentify opportunities to expand the number and value of locations awarded within existing enterprise client relationshipsEvaluate market trends, customer needs, competitive positioning, and emerging growth opportunities to inform enterprise account strategyEnsure Quarterly Business Reviews are high quality, consistently executed, and focused on client value, retention, and expansionRepresent City Wide's enterprise solutions with key national and regional accounts and provide leadership on complex, high-value, or strategic opportunitiesCollaborate with Marketing, Legal, Franchise Support, Operations, and other internal partners to deliver a consistent client experience from sale through onboarding and ongoing serviceEstablish, monitor, and report key performance indicators to executive leadershipStrengthen franchise engagement and confidence in the Enterprise Account Management programTravel approximately 30% to support enterprise customers, franchise partners, strategic meetings, and team development How Success Is Measured Success in this role will be measured through meaningful business, client, and team outcomes, including: Year-over-year and quarter-over-quarter revenue growth from enterprise accounts across the City Wide systemNumber and value of new enterprise account locations awarded within the existing client baseEnterprise account retention, renewal, satisfaction, and expansion ratesEnterprise Account Management team performance against department scorecard goalsFranchise engagement, adoption, and satisfaction with the Enterprise Account Management programBudget performance, forecast accuracy, profitability, and achievement of revenue targetsQuality, consistency, and business impact of enterprise account Quarterly Business Reviews Requirements What You Bring The ideal candidate is an experienced, commercially minded leader who can turn strategy into disciplined execution. You are equally comfortable engaging C-suite customers, coaching account management talent, reviewing financial performance, and partnering with operational leaders to deliver on commitments. Required qualifications: Bachelor's degree required; MBA or related advanced degree preferred10+ years of progressive sales, strategic account management, customer success, or business development leadership experienceDemonstrated success leading, coaching, and developing high-performing teamsProven experience building, scaling, or transforming an enterprise, national accounts, strategic accounts, or key account management functionStrong background managing P&L performance, budgets, forecasting, profitability, and revenue targetsAbility to build credibility and influence with senior executives and C-suite decision-makersExperience managing complex, multi-location client relationships and long sales or service cyclesExcellent verbal, written, presentation, negotiation, and executive communication skillsA strategic mindset with the ability to translate a long-term vision into clear priorities, measurable plans, and consistent executionStrong analytical skills and comfort using data to guide account strategy, performance management, and business decisionsProficiency with Microsoft Office Suite, including Word, Excel, and Outlook, as well as CRM systems Preferred qualifications: Experience in a multi-location, franchise, facilities services, business services, or other service-based industryExperience supporting distributed field operations or franchise partnersExperience selling or managing enterprise relationships across national and regional markets Why City Wide At City Wide, we help businesses maintain professional, well-managed facilities through trusted service partnerships. In this role, you will have a direct impact on the growth and evolution of our enterprise business—helping clients succeed, enabling franchise partners, and building a scalable account management organization that supports long-term system-wide growth. Benefits City Wide Franchise offers a competitive compensation structure to include bonus and comprehensive benefits, including medical, dental, vision, life insurance, short- and long-term disability insurance, PTO, and 401k. In addition, City Wide Franchise prides itself on a culture rich in history and collaboration, within an exciting, fast-paced, and flexible work atmosphere that fosters continual learning and development. As a people-centered culture, we also offer community-based enrichment, including paid time to support charities of choice! City Wide Franchise is a fast-growing company with over 100 franchise locations across the US and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We continue to experience high growth and profitability across our franchise business. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at City Wide is an Equal Opportunity Employer.