Vice President of Deposit Operations

About the role

The Vice President of Deposit Operations is accountable for making the non-member facing operations of the Credit Union both efficient and engaging. The role is responsible for maximizing employee productivity and effectiveness through leadership and coaching. The role is ultimately responsible for the optimal performance of a 7x24x365 operation that includes the Electronic Services, Plastics, and Deposit Operations, while keeping the best interest of the member in mind at all times.

Responsibilities

• Provide managerial and technical support to non-member facing operations of the Credit Union.
• Develop and recommend new procedures, programs and services in all areas of the Credit Union’s non-member facing Operations.
• Modify, correct, or revise existing procedures and programs to adapt departments to internal and external environmental changes.
• Cookordinate changes and processes associated with vendors who provide the Credit Union services.
• Manage the day-to-day non-member facing operations of the Credit Union and establish office procedures to utilize staff and facilities most efficiently.
• Ensure that the Chief Member Service Officer is kept fully informed on all facets of the Operations Department, as it relates to the conditions and operations within the Member Service Department and the Credit Union as a whole.
• Review audit recommendations and follow up on corrective actions to avoid future concerns.
• Responsible for ongoing and any new core and ancillary systems testing.
• Stays current with industry trends under the non-member facing operations umbrella.
• Develop, implement, and maintain operational procedures to maximize efficiency and quality of work, and to provide consistent and excellent service to members.
• Administer various projects as assigned by the Chief Member Service Officer.
• Communicate enhancement ideas to the Chief Member Service Officer.
• Assist staff in developing/implementing new products or services.
• Manage the Deposit Operations of WCCU.
• Maintains a neat and orderly work area and ensures that all negotiables and confidential records are properly secured.
• Keeps abreast of changes in field of expertise through resources provided by the vendors, conferences, webinars, user groups, etc.

Requirements

• Five years of experience in the financial field preferred.
• Experience working with a financial institution preferred.
• Prior supervisory and leadership experience preferred.
• Deposit Operations experience preferred.
• Professional, well-developed interpersonal skills essential for projecting a positive image as a representative of the Credit Union.
• Ability to work with a wide range of personalities in a courteous, effective, and efficient manner.
• Knowledge and ability to apply current financial service industry standards, laws, and regulations.
• Ability to present ideas, report facts and other information clearly and concisely.
• Proficient knowledge of the Microsoft Suite (Outlook, Word, Excel, PowerPoint).
• Proficient operation of a variety of general office equipment such as a computer, software applications, typewriter, calculator, telephone, copy machine, fax machine and other similar devices or programs related to the position.