Vice President of Adult Services

Job Summary

The Vice President of Operations ensures the continuance of daily operations for client services, manages current and future projects, ensures programs are financially viable, ensures that quality services are being provided in the programs and builds and maintains key relationships to ensure continued client and company success.

Essential Functions

• Administrative Scope

• Provides administrative supervision and oversight to operations and clinical leaders
• Travels on a regular basis to program locations to provide onsite direction and oversight
• Coincides with and trains program leaders and supervisors to ensure that staff understand unit business/area plan and how each member of the team serves to ensure fulfillment
• Ensures staff competency (new and ongoing) with technology, documentation requirements, and other required skills to fulfill their responsibilities relative to the business/area plan

• Clinical

• Ensures adherence to program design and schedule
• Ensures adherence to evidence-based or proven practices
• Ensures adherence to state, county and accreditation standards
• Develops periodic trainings to ensure proactive error reduction
• Ensures effective and ongoing clinical supervision for all programs
• Ensures the achievement of positive clinical outcomes in all programs

• Customer Satisfaction

• Ensures required minimum completion of periodic customer satisfaction surveys

• Business/Area Plan Monitoring

• Develops solid understanding of business/area plan and the critical elements for fulfillment
• Works with the CEO to develop a business growth plan. Conducts market analyses to determine sites for future growth.
• Establishes and maintains positive working relationships with the agency’s financial leaders
• Mets monthly to monitor area financials to ensure financial viability and performance within approved budget parameters
• Monitors aggregate and individual productivity trends
• Develops and monitors key performance indicators (KPls) for staff
• Works with marketing staff in the development and implementation of an area marketing plan

• Regulatory Oversight

• Works with Regulatory and Oversight Department and Valley leadership to ensure compliance with all related and applicable regulatory requirements, including but not limited to grants, licensing, audits, property management

• Communication

• Maintains active presence in programs and engages the community
• Communicates proactively with staff, peers, and supervisor

• Congruence to Culture

• Understands and supports the vision of collaboration and partnership to resolve complex problems with urgency, creativity, and patience
• Models professional behavior and builds a customer-focused, accountable, and supportive team culture
• Participates in all opportunities offered for Leadership Development and coaching to ensure continuous growth and development for self and team
• Interacts with internal and external customers in full alignment with Valley's core values and vision statement

Education

• Master's degree in Social Work, Counseling, or related social services field

Experience

• Five years of experience managing operations, budgets, and projects

• Five years of leadership experience

• Five years of managing behavioral health treatment programs

Licenses/Certifications

• Full-licensed in Social Work, Counseling, or related social services discipline required (LCSW, CMHC, LMFT, LPC)

Preferred Qualifications

• Previous experience in community behavioral health