Vice President, Middle Office

About the role

Vice President, Middle Office

Location: New York, NY

Responsibilities

• Make sure the quality of outsourced functions meets Service Level Descriptions (SLDs) and aligns with client expectations.
• Engage with clients, attend client meetings, and manage service delivery according to SLDs.
• Support recovery efforts for offshore functions, maintain knowledge of offshored functions, and serve as a subject matter expert in incident management.
• Drive service improvements, engage with technology, pursue new business opportunities, and train outsourced teams on new products.

Requirements

• A Bachelor’s degree in finance or an equivalent combination of education and experience is required.
• Seven to ten years of total relevant work experience is preferred.
• Experience as a subject matter expert and conducting research on complex, multi-faceted transactions and escalated inquiries is required.
• Experience preparing and reviewing MIS/KRIs/KPIs, supporting reconciliations, and interacting with clients on complex transactions is essential.
• Experience leading teams and guiding less experienced staff is necessary.

Qualifications

• Exceptional communication and interpersonal skills are required.
• Strong analytical and problem-solving abilities are necessary.
• Ability to manage multiple tasks and priorities effectively is crucial.
• Knowledge of financial services industry practices and regulations is beneficial.

Skills

• Strong project management and organizational skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite.
• Experience with financial systems and software.

Benefits

BNY offers highly competitive compensation, benefits, and wellbeing programs. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Pay

The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting. Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

Schedule

Details of the schedule will be provided if an employee receives an offer of employment.