Vice President, Infrastructure & Operations

About the Role

The Vice President of Cloud Infrastructure & Operations (VP I&O) is responsible for steering the strategic direction and operational excellence of the organization's cloud infrastructure ecosystem, providing seamless service to business customers and a world-class end-user experience to associates. This role demands expertise in managing cloud environments, ensuring security, performance, and compliance, while driving innovation, collaboration, and cost management initiatives.

Responsibilities

• Introduce innovative infrastructure and operations capabilities to enhance competitive advantage and employee productivity.
• Define and manage a comprehensive IT Service Management (ITSM) landscape using AI-enabled tools to improve user experience.
• Align I&O strategies with environmental, growth, and governance goals.
• Develop and control the annual I&O budget, ensuring alignment with strategic objectives and cost optimization.
• Collaborate with the Chief Information Security Officer (CISO) to integrate security strategy into I&O operations.
• Direct the development of an I&O sourcing strategy and oversee strategic vendor relationships.
• Enhance I&O maturity through Agile, DevOps, and platform approaches to improve efficiency and innovation.
• Drive service improvements through continuous improvement programs, measuring impact and sharing results.
• Establish and maintain cloud security frameworks, ensuring regulatory compliance and data protection.
• Forge strategic partnerships with vendors and stakeholders to enhance infrastructure capabilities.
• Cultivate a high-performance culture within the I&O team, fostering collaboration and innovation.
• Integrate AI capabilities across the I&O landscape, including end-user experience and IT operations.
• Align infrastructure roadmaps with digital transformation priorities, including AI adoption and cloud optimization.
• Build credibility with executive leadership through execution, communication, and demonstrated business value.
• Integrate observability and resilience governance to improve incident detection, recovery, and service availability.
• Develop a future-ready I&O workforce with AI-driven automation, cross-skilling, and scalable resources.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred).
• Extensive experience in senior leadership roles within cloud infrastructure operations in a global organization.
• Expertise in managing cloud environments (Azure, GCP) and optimizing cloud networking (e.g., Zscaler).
• Understanding of cloud security frameworks, compliance, and risk management.
• Proficiency in application migration, cost optimization, and cloud governance.
• Leadership experience with Azure AD, M365, IAM, and MFA administration.
• Familiarity with SD-WAN networks and WiFi management.
• Exceptional leadership, communication, and stakeholder management skills.
• Ability to translate enterprise strategy into infrastructure roadmaps and align with business priorities.

Preferred Qualifications

• Master’s degree in Business Administration, Information Technology, or related field.
• Certifications: AWS Certified Solutions Architect, Google Cloud Professional Cloud Architect, CISSP, CCSP, ITIL.
• Proven experience in digital transformation, cloud adoption, and modernization.
• Knowledge of AI, machine learning, and edge computing integration into cloud strategies.
• Success in fostering a DevOps culture and enhancing productivity.
• Expertise in disaster recovery and business continuity management.
• Financial acumen in budgeting and managing large-scale cloud projects.
• Experience in negotiating complex vendor agreements.
• Ability to articulate technical concepts to non-technical stakeholders.
• Global perspective and experience managing infrastructure across multiple geographies.

Reporting Structure

Reports directly to the Chief Information Officer. Supervises senior leaders responsible for cloud operations, network architecture, infrastructure security, application migration, service desk, end-user experience, and vendor management.

Travel Requirements

Domestic and international travel may be required to meet strategic objectives, engage with vendors, oversee projects, and participate in industry events.

Working Conditions

Hybrid work model with a blend of office-based and remote work. High-energy, fast-paced environment requiring adaptability, decisiveness, and deadline-driven execution.

Minimum 15 years of experience in cloud infrastructure management, with 10 years in senior leadership roles. Reasonable accommodations provided for individuals with disabilities.