Director of Service Operations

About the Role

Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As an Automotive Service Director for Land Rover, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused team members who will help us redefine the car-buying experience.

Responsibilities

• Oversee the service department and drive operational success, managing technicians, service advisors, service call center, lot attendants, detailers, and shuttle drivers.
• Manage employee schedules and pay plans.
• Forecast goals and objectives for the department and strive to meet them.
• Work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs.
• Work with shop foreman to ensure customers' vehicles are serviced properly and in a timely manner.
• Attend manager meetings and conduct service department meetings.
• Prepare and administer an annual operating budget for the service department.
• Maintain Asbury's specified service customer pay gross profit growth.
• Maintain technician proficiency as specified by Asbury standards.
• Partner with technical schools to recruit technicians.
• Partner with OEM and other third-party vendors.
• Handle and resolve customer complaints.
• Motivate, train, develop, and reward employees.
• Communicate with customers about maintenance and service work needed effectively.
• Continue to maintain Asbury's value, quality, and integrity.
• Provide and maintain a safe workplace and environment for employees and customers.
• Other duties to be determined by management.

Qualifications

• Strong customer service skills are a must.
• Experience managing a team, motivating, and developing employees.
• Experience with CDK or other automotive software required.
• Strong technical aptitude is required.
• Proven track record to grow the fixed operation business through excellent CSI, advertising, managing utilization, and proficiency of the shop.
• 3+ years as an automotive Service Writer/Service Assistant Manager.
• Previous automotive Service Management experience is required.
• Ability to manage in a fast-paced work environment.
• Must be able to pass pre-employment screens (background & drug test).

Benefits

• Pay and Recognition: Weekly pay, paid holidays & paid time off, paid training, stock awards (select management and front-line team members eligible).
• Insurance / Retirement: Medical, vision, dental, accident, critical illness, and hospital indemnity plans, up to 12 weeks paid pregnancy leave (disability leave), paid parental leave, health savings, flex spending accounts (tax-free), short-term and long-term disability plans, life insurance (whole life and term), 401k with company match, pet insurance.
• Learning, Tuition Assistance, and Career Development: Digital career path tool, continuous training through Asbury's Internal Learning Management System, professional growth and development opportunities.
• Additional Advantages: Technician student loan relief resources, employee assistance program, employee discounts on parts and service repairs, scholarship awards, opportunities to join community service initiatives (includes paid volunteer hours), employee referral program with bonus opportunities.