Director of Operations

About the Role

The Director of Operations is responsible for ensuring the daily activities of a clinic run smoothly, including monitoring and correcting processes that allow the clinic and the company to operate efficiently. This role provides day-to-day leadership and management that aligns with the company's mission and core values, collaborates with leadership on growth strategies, and ensures compliance with accrediting and licensing bodies.

Responsibilities

• Provide day-to-day leadership and management that mirrors the company's mission and core values.
• Collaborate with leadership on the development, communication, and implementation of effective growth strategies and processes.
• Motivate and lead a high-performance clinical team.
• Act as the lead "client-care officer" through direct contact with every client and stakeholder.
• Ensure proper training for team members and verify adherence to timely documentation processes.
• Work with leadership to ensure compliance with accrediting and licensing bodies.
• Oversee company finances, including approval of department expenses and budgets.
• Manage the safety of employees and clients.
• Conduct tours of the facility as needed.
• Maintain communication with referral sources and families.
• Collaborate on compliance and quality assurance projects.
• Maintain weekly, monthly, and quarterly reports.
• Facilitate crisis intervention with the clinical team.
• Ensure adherence to medication policy and procedure.
• Work to reduce and minimize missed client services.

Requirements

• Bachelor's Degree or higher strongly preferred.
• 5+ years of experience in the Behavioral Health Industry preferred.
• Knowledge of Accounting and Finance.
• Knowledge of EMR/EHR and proper documentation.
• Strong planning skills.
• Leadership Experience.

Benefits

• 21 paid days off (15 days of PTO, increasing with tenure, plus 6 holidays).
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Medical, dental, vision, long-term disability, and life insurance.
• Generous 401(k) with up to 6% employer match.

About ABA Centers of America

ABA Centers of America is the nation's fastest-growing provider of autism care, delivering high-quality Applied Behavior Analysis (ABA) therapy across a rapidly expanding footprint. Founded in 2020, we've grown from a single clinic to nearly 70 operating areas in more than a dozen states, supported by a high-performance corporate infrastructure and data-driven decision-making. Recognized as the #5 fastest-growing private company in America by Inc. magazine, we are a self-funded, founder-led organization committed to operational excellence, ethical leadership, and transformative care.

Our origin story is rooted in a personal journey to navigate autism care, driving our mission to disrupt the status quo and eliminate long wait lists for treatment. We are dedicated to building a legacy of operational excellence and shaping the future of autism care.

ABA Centers of America has been recognized with awards such as Inc. 5000 - 5th Fastest-Growing Private Company in America, Financial Times - #1 on "The Americas' Fastest Growing Companies," EY Entrepreneur Of The Year® U.S., South Florida Business Journal's Top 100 Companies, and Florida Trend Magazine's 500 Most Influential Business Leaders.