Vice President Information Technology

About the role

Reporting to the Division President, the Vice President of Information Technology partners with division and corporate leadership to define and execute a forward-looking technology roadmap that strengthens guest experience, associate productivity, operational excellence, revenue growth, and enterprise scalability. This role serves as a member of the division’s Senior Leadership Team and acts as a strategic advisor on technology-enabled growth, risk, innovation, and transformation.

Headquartered in Milwaukee, Marcus Hotels & Resorts brings over 60 years of operational excellence and a deep commitment to providing exceptional service. Our growing portfolio of 18 hotels and resorts across the U.S. reflects a unique sense of place, character, and style.

Responsibilities

• Establish and lead the technology and digital transformation strategy for Marcus Hotels & Resorts, ensuring alignment with division priorities, enterprise standards, brand positioning, and long-term business growth.
• Serve as a strategic partner to the President, Senior Leadership Team, property leaders, and corporate technology leadership on technology investments, operating model improvements, guest-facing innovation, and enterprise risk.
• Drive digital capabilities that improve the end-to-end guest journey.
• Modernize the hospitality technology ecosystem, including property management, point-of-sale, CRM, infrastructure, and back-office systems.
• Work with the corporation’s data and AI enablement team to improve decision-making, revenue performance, operational forecasting, labor productivity, and executive reporting.
• Advance responsible adoption of emerging technologies, including AI, automation, and cloud platforms.
• Partner with corporate cybersecurity and compliance leaders to maintain strong security governance, PCI compliance, SOX controls, and business continuity readiness.
• Create and maintain a prioritized technology portfolio that balances guest impact, operational value, risk reduction, and return on investment.
• Lead technology and entrepreneurial programs from business case through adoption.
• Build a high-performing technology organization with a culture of continuous improvement.
• Oversee vendor strategy, contract negotiations, and service-level performance across the division’s technology portfolio.
• Develop annual property technology budgets detailing both operating and capital budgets.
• Support due diligence and integration planning for new hotels, acquisitions, management agreements, renovations, and brand or franchise technology requirements.
• Ensure reliable day-to-day technology operations and responsive support for properties, the corporate office, associates, and guests.
• Perform other duties and special projects as assigned.

Requirements

• 15+ years of progressive technology leadership experience, including senior-level responsibility for technology strategy, digital transformation, infrastructure, and business-facing technology delivery.
• 10+ years of experience leading technology teams, preferably in hospitality, travel, or other multi-unit guest-facing environments.
• Bachelor’s degree in computer science/information technology, business, or equivalent executive experience preferred.
• Demonstrated ability to translate business strategy into technology roadmaps, investment priorities, operating models, and measurable outcomes.
• Strong understanding of hospitality technology platforms.
• Proven ability to manage complex portfolios, capital and operating budgets, and executive communications.
• Executive presence with excellent written, verbal, presentation, and interpersonal communication skills.
• Ability to lead through influence, build trusted relationships, and operate effectively in a fast-paced, service-oriented business.
• High ethical standards and a commitment to compliance with all policies, procedures, security expectations, and values of Marcus Hotels & Resorts and The Marcus Corporation.

This role requires an executive presence at our corporate headquarters. Candidates should be located within commuting distance or open to relocation.

Benefits

• Eligible for annual bonus and leadership perks
• Discounts at Marcus Hotels & Resorts properties for hotel rooms and restaurants, including deals on golf, ski, and spa
• Marcus Movie Theatres discounts
• Brand new, modern office space
• Generous paid time off
• Medical, dental, vision, and company-paid life insurance
• Employee assistance program offered after one month of employment
• 401k with employer bi-weekly match
• Additional benefits available