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VICE PRESIDENT, HUMAN RESOURCES - SUPPORT SERVICES (CHARLOTTE, NC)

Compass Group USA · Charlotte, NC · 4 wk ago
Human ResourcesFull-time

Job Summary

The Vice President of Human Resources, Support Services is the senior people‑leader for two of Compass Groups’ support services sectors – ESFM and SSC, responsible for shaping a unified, scalable HR strategy across diverse service lines. This role serves as the strategic HR architect for a complex, matrixed, and rapidly evolving operational environment. This is not a traditional HR role; this leader will shape culture, elevate performance, and bring our people strategy to life in ways that directly enable operational excellence and client success.

Responsibilities

  • Partner with executive leadership to shape and execute business strategy, ensuring alignment between people priorities, operational performance, and client outcomes

  • Serve as a trusted advisor to the CEO and senior leadership team on all aspects of talent, culture, and organizational effectiveness

  • Translate business priorities into a forward-looking people strategy that drives growth, retention, and performance across a complex portfolio

  • Strengthen leadership capability by coaching senior leaders, enhancing executive presence, and building a robust succession pipeline

  • Drive a high-performance, values-based culture that reinforces accountability, engagement, and operational excellence

  • Provide strategic oversight of employee and labor relations, navigating complexity and mitigating risk across union and non-union environments

  • Partner with operations and commercial teams to support client retention, new business, and overall sector growth

  • Optimize HR processes, systems, and service delivery models to improve efficiency, scalability, and field adoption

  • Leverage data and analytics to inform decision-making, measure impact, and continuously improve people and business outcomes

  • Ensure compliance with all legal and regulatory requirements while maintaining a pragmatic, business-focused approach to risk management

  • Build strong, trust-based relationships with leaders, clients, and key stakeholders across the organization

  • Contribute as a senior member of the Compass Group North America People Leadership Team, influencing broader enterprise people strategy

Qualifications

  • 15+ years of progressive HR leadership experience, including senior-level partnership with business leaders in complex, multi-site environments

  • Bachelor’s or Master’s degree in Human Resources, Business Administration, or a related field

  • Demonstrated experience leading across multiple HR functions with a strong balance of strategy and execution

  • Deep experience in unionized environments, with hands-on involvement in labor relations and workforce strategy

  • Strong business acumen with the ability to connect people strategy to operational and financial outcomes

  • Proven ability to coach and influence senior leaders, driving leadership effectiveness and organizational impact

  • Exceptional communication, presentation, and relationship-building skills across all levels of the organization

  • Experience supporting high-volume, frontline workforces (hospitality, food service, retail, healthcare, or similar environments preferred)

  • Ability to thrive in a fast-paced, evolving environment with a high degree of complexity and ambiguity

  • Willingness and ability to travel as needed

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