Vice President Hotel Operations

About the role

The Vice President, Hotel Operations is responsible for the overall leadership and performance of the fleet by following the company's established ratings and financial key performance indicators (KPIs). This role oversees the implementation and execution of the company's charter agreements and collaborates closely with the Director of Culinary Operations, Director of Hotel Operations Support, Manager of Procurement & Logistics, and Vice President of Finance to manage the onboard hotel product offering.

The position provides day-to-day management direction, coaching, and support to all Hotel Directors to ensure efficient execution of charter service agreements. All Hotel Directors report to this position.

Responsibilities

• Ensure operational performance is maintained in accordance with charter client contract specifications.
• Develop, update, interpret, and ensure compliance with AE Leisure policies, procedures, and guidelines to maintain consistency in shipboard operations.
• Ensure hotel operations compliance and benchmark with ISO 9001:2008.
• Ensure adherence to MLC 2006 is maintained.
• Oversee talent development and succession planning.
• Manage, lead, and coach all shipboard Hotel Directors.
• Direct responsibility for housekeeping, F&B, reception, and onboard revenue (OBR).
• Develop and implement programs and procedures to assure compliance with USPH standards.
• Establish training programs and internal inspection procedures.
• Coordinate with the Manager of Purchasing and Logistics to ensure all specifications for food, beverages, and consumables are continuously updated.
• Audit the execution of charter contracts at the beginning of the season for adherence to terms.
• Responsible for the start-up and close-down of every season.
• Escalate unresolved operational matters requiring upper management involvement to the President & CEO.
• Perform any other duties as assigned by the President & CEO.

Requirements

• Minimum of 7 to 10 years of relevant experience in the cruise/hospitality industry.
• Prior multi-site/multi-cruise ship experience in the hospitality/cruise industry is highly preferred.
• Customer (passenger) service skills; ability to deal personally and professionally with diverse groups of people.
• Excellent verbal and written communication skills.
• Prioritization skills, task completion, and follow-through required with multiple projects concurrently.
• Management, leadership, and team-building skills.
• Flexibility and adaptability; ability to work weekends, holidays, and extended/evening hours if necessary.
• Availability and flexibility to travel on a worldwide basis.
• Ability to lead teams in a dynamic environment with a positive and productive manner by inspiring and developing individuals and effectively managing processes.
• Intermediate computer software skills.

Bachelor's degree in Hospitality Management, Business Administration, or a related field from an accredited college or university (or international equivalent) is preferred, or progressive "on-the-job" experience.

Benefits

• A unique opportunity to work with a global company with a family feel, recognized as a leader in ship management.
• Development and mentorship to support professional aspirations.
• A culture of professional excellence, employee care, well-being, and fun.
• A competitive compensation and benefits package.

We believe in fostering careers, not just jobs, and are dedicated to supporting your professional growth.