Vice President - Global Technology Account Management, Open Finance Solutions
Overview
The Open Finance Client Value Delivery and Operations team is seeking a Vice President, Technology Account Management (TAM) to lead the function globally. This role oversees the technical relationships with clients post-go live, serving as a trusted technical advisor to the broader account team.
Role
Owns the global Technology Account Management operating model, ensuring a consistent, high-quality client experience across all markets.
Leads and develops a team of regional TAM leaders, building deep technical and client advisory capability across the function.
Drives measurable client outcomes across product adoption, integration health, and retention through a segmented, scalable coverage model.
Serves as a senior technical partner to our most strategic clients, and as an executive point of contact on complex initiatives.
Partners closely with Product and Engineering to bring client insight into platform strategy and influence the roadmap.
Builds the enablement, knowledge, and automation foundation that allows the function to scale alongside the business.
All About You
Advanced experience leading technical, client-facing post-sales teams at scale.
Advanced expertise in APIs, data connectivity, cloud infrastructure, and technical SLAs, with the depth to shape architecture decisions and set technical direction with client engineering and technology leaders.
A proven track record of driving product adoption and integration health across a client portfolio.
A demonstrated record of designing and scaling operating models, including methodology, measurement, and team capability.
Advanced experience influencing product direction through structured, well-evidenced client insight.
A versatile communicator, able to translate technical complexity into commercial value and move between a client CTO, an internal engineering lead, and an executive audience without losing precision.
Additional Capabilities That Would Be Valuable
Experience in open banking, open finance, payments, or financial data infrastructure.
Experience applying automation or AI to scale technical account management and support functions.
Experience leading globally distributed teams.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization, and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and;
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Pay Ranges
Pay ranges are provided for illustrative purposes only. Actual pay will vary based on factors such as location, job-related knowledge, skills, and experience.