Vice President, Global Client Services

Key Responsibilities

• Takes full accountability for organizational performance, utilization, and long-term strategic direction of Client Services, including future operating model evolution aligned to business growth and market demands.
• Maintains deep, executive-level relationships with key internal and external stakeholders (globally), including clients and partners.
• Anticipates and defines organizational-level problem statements, driving cross-regional and cross-functional solutions that improve revenue, margin, scalability, and the end-to-end client experience.
• Establishes global executive network and recognized industry presence; shapes perception of the organization at an enterprise level.
• Represents GDC as a thought leader and executive voice in the industry, influencing market dialogue, strategic partnerships, and client confidence through keynote participation, panels, and executive forums.
• Interacts with ELT and external executive stakeholders, including hyperscale and strategic clients, on matters of highest complexity and significance to the organization.
• Serves as the ultimate escalation authority for Client Services and delivery matters; aligns executive stakeholders across functions to drive outcomes.

Experience & Qualifications

• 15+ years progressive experience in client services, service delivery, or operations leadership, preferred in a data center/cloud environment.
• Demonstrated success leading large, client-facing teams in complex environments.
• Proven executive leadership in complex, client-facing environments.
• Strong understanding of service economics, contracts, and SLAs.
• Track record of improving client satisfaction while scaling operations.
• Experience in technology services, professional services, or managed services organizations.
• P&L ownership or shared financial accountability.
• Experience leading multi-disciplinary, geographically distributed teams.

Core Competencies

• Executive client presence and stakeholder management.
• Operational rigor and delivery governance.
• Commercial acumen and financial discipline.
• Strategic thinking with strong execution capability.
• Change leadership and organizational design.

Pay Range

Pay Range: $250,000 - $365,000

For roles residing in the US, we share pay and benefit levels to support pay transparency requirements. For other countries, we are more than happy to share our competitive pay and benefit levels during the interview process.