Vice President, Fulfillment Operations

About the role

The Vice President, Fulfillment Operations ensures MPS delivers safe, efficient, scalable, and customer‑focused fulfillment operations. As a key member of the executive leadership team, this role aligns execution with business strategy, builds organizational capability, and leverages technology, automation, and AI to enhance operational performance and meet customer commitments. As a member of the senior leadership team, the Vice President contributes to enterprise strategy, long‑range planning, organizational effectiveness, and key business decisions that support sustainable growth and operational excellence.

Responsibilities

• Establish and execute operational strategies that consistently achieve customer service, quality, productivity, safety, and financial objectives.
• Serve as the executive owner of fulfillment service performance, partnering with Customer Service, Sales, and operational stakeholders to resolve issues impacting customer experience.
• Achieve financial objectives through disciplined budget management, capital planning, and resource optimization.
• Build and develop a high‑performing fulfillment leadership team and establish succession planning strategies that strengthen organizational capability.
• Evaluate and implement automation, robotics, analytics platforms, and AI‑enabled solutions that improve efficiency and decision quality.
• Maintain compliance with applicable regulatory, environmental, safety, and operational requirements, and champion a proactive culture of workplace safety.
• Lead capacity planning to ensure facilities, workforce capabilities, and operational infrastructure are prepared to support future demand.
• Ensure operational resilience through proactive risk management, contingency planning, and business continuity strategies.
• Manage relationships with customers, vendors, consultants, technology providers, and strategic partners; remove barriers and support enterprise‑wide initiatives.

Requirements

• Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, Logistics, Engineering, or a related field. Master's degree preferred.
• 10+ years of progressive leadership experience within warehouse, fulfillment, manufacturing, distribution, or supply chain operations.
• Demonstrated success leading large‑scale operational teams in fast‑paced environments.
• Proven success driving operational improvements, managing budgets, improving organizational effectiveness, and developing high‑performing teams.
• Preferred experience in publishing, retail distribution, fulfillment, manufacturing, or other high‑SKU environments.
• Experience implementing warehouse technologies, automation solutions, labor management systems, analytics platforms, or AI‑enabled operational tools.
• Lean, Six Sigma, or other continuous improvement certification.
• Key capabilities: Strategic Thinking, Executive Leadership, Change Leadership, Financial Stewardship; Capacity Planning, Process Optimization, Continuous Improvement, Operational Scalability; Executive Communication, Stakeholder Management, Collaboration; Data‑Driven Decision Making, Digital Transformation, AI Enablement.
• Physical requirements: Work performed in both office and warehouse environments; ability to travel throughout facilities, observe conditions, communicate effectively; exposure to warehouse equipment, moving machinery, varying temperatures, moderate noise levels; reasonable accommodations may be made.

Benefits

• $1,000 Retention Bonus (after 1 year)
• Paid Time Off
• 11 Paid Holidays
• Eligible to participate in the 401(k) Plan
• Competitive Benefits

Pay

Salary Range: $190K to $225K