Director of Operations

Position Summary

The Director of Operations (DOO), reports directly to the Principal and receives coaching support from the Network Operations Team. The DOO plays a crucial role in ensuring the smooth and efficient functioning of our school. As the operational leader, it requires a strategic and detail-oriented professional who will oversee various operational aspects, ranging from facilities management to administrative processes. The successful candidate will collaborate with diverse teams, including administration, faculty, and support staff, to create an optimal environment for learning and growth.

Essential Responsibilities

• Serves as a visible, present leader, building trust through consistent in-person engagement with staff, students, and families.
• Responds promptly to operational emergencies including outside of school hours to ensure student and staff safety.
• Maintains reliable availability during school hours to address time-sensitive operational needs as they arise.
• Models a calm, steady presence during high-pressure situations, setting the tone for how the team responds under stress.
• Coaches and develops operations staff through regular check-ins, real-time feedback, and structured growth conversations.
• Fosters a culture of accountability and professional growth, recognizing strong performance and addressing gaps directly and constructively.
• Supports onboarding and training for new operations staff, ensuring consistency in practices and expectations across campuses.
• Led effective and efficient operational systems that are communicated and practiced consistently to best support teaching and learning.
• Creates all essential protocols and logistics for daily operations, including arrival, transitions, and dismissal routines, as well as school events and activities such as after-school and special programs, field trips, and assemblies.
• Supervises, assists, and cultivates the growth of all members within the school operations team including operations members, facilities members, and school safety.
• Collaborates with the network team and school-based team to develop, convey, and execute safety protocols such as fire, evacuation, and lockdown drills for the well-being of staff, students, and families. This responsibility extends to overseeing the visitor management system, SchoolPass.
• Oversees and manages school safety members including overseeing front desk protocols, SchoolPass management, coverage, and team development.
• Strengthens familial connections by proficiently communicating through ParentSquare, the school operations email, and various communication channels.
• Collaborates closely with the Communications Team to ensure seamless coordination of all student recruitment and enrollment activities, encompassing open houses, the annual lottery, waitlist management, orientation programs, and registration procedures.
• Manages the school's non-instructional budget and finances, ensuring alignment with network fiscal policies and procedures.
• Ensures adherence to the Federal School Meals Program by overseeing internal and external audits, procurement processes, and logistics.
• Develops and implements emergency response plans and business continuity procedures.

Minimum Experience and Qualifications

• Bachelor's Degree.
• 2 Years DOO Experience in a NYC Charter School.
• 2 years of experience managing and developing a team, including supervising direct reports and driving performance.
• Possess NYC Food Protection Certification (must obtain within 90 days from hire).
• Possess NYC D-10 Certification (must obtain within 1 year of hire).
• Possess CPR, First Aid, AED Certification (must obtain within 90 days of hire).
• Use of student information systems to report, track and monitor enrollment and attendance and ensure compliance and funding (e.g. ATS, PowerSchool).
• Familiarity with purchasing, procuring and inventorying a broad range of materials and resources.
• Comfort utilizing technology to communicate, track and organize work and information (e.g. Google Suite, documents, spreadsheets).
• Excellent interpersonal and communication skills.
• Completion and clearance in pre-employment Fingerprinting and Reference check process.
• Legally eligible to work in the United States.
• Perform other duties as assigned.

Preferred Experience and Qualifications

• 3 Years DOO experience in a NYC Charter School.
• Possess NYC Food Protection Certification.
• Possess NYC D-10 Certification.
• Possess CPR, First Aid, AED Certification.
• Ability to speak, write and understand Spanish.