Vice President, Fulfillment

Responsibilities

• Fulfillment Strategy & Network Design
• Define and execute the enterprise fulfillment strategy across all Collectivus brands.
• Design the optimal fulfillment network (facility footprint, regional distribution, inventory placement).
• Evaluate build vs. partner decisions (internal operations vs. 3PL providers).
• Lead long-term capacity planning aligned with commercial growth forecasts.
• Establish fulfillment as a competitive advantage supporting omnichannel growth.
• Operational Performance Own enterprise fulfillment performance across all facilities and fulfillment partners.
• Lead site GMs and operational leaders to deliver consistent execution standards.
• Establish and monitor standardized KPIs including: Order accuracy, On-time shipment, Throughput and productivity, Cost per order, SLA performance.
• Drive continuous improvement initiatives across locations.
• Standardization & Process Excellence
• Create standardized operating procedures across brands and facilities.
• Reduce operational variability and rework through process discipline.
• Implement lean and continuous improvement methodologies.
• Develop repeatable playbooks for launching new facilities or channels.
• Technology & Automation
• Partner with IT Engineering and Product teams to implement and optimize: WMS, OMS, ERP implementation and integrations.
• Automate initiatives.
• Ensure data visibility and operational reporting.
• Drive adoption of data-driven decision-making across operations.
• Financial Ownership
• Own fulfillment P&L drivers, including labor, shipping, and facility costs.
• Improve contribution margin through logistics and operational efficiencies.
• Support annual operating planning and CapEx investment decisions.
• Establish cost transparency and forecasting models across brands.
• Cross-Functional Leadership
• Partner with Commercial, Finance, Technology, and Brand leaders to align fulfillment capabilities with demand.
• Support product launches, seasonal scaling, and major commercial initiatives.
• Provide operational input into enterprise strategic planning.

Qualifications & Experience

• 12+ years in fulfillment, logistics, supply chain, or operations leadership.
• Experience leading multi-site fulfillment or distribution networks.
• Proven success scaling omnichannel or eCommerce fulfillment operations.
• Strong operational finance and cost optimization experience.
• Experience implementing WMS/ERP or large operational technology platforms.
• Demonstrated ability to lead through growth, integration, or transformation environments.
• Experience working across global or multi-brand organizations preferred.