Vice President Executive Communications, Auto

Job Responsibilities

• Partner with senior Auto executives to develop clear, compelling messages that reflect the vision of the organization, enhance leadership presence and strengthen the employee experience.
• Design and implement channel strategies to maximize message delivery and audience engagement, using channels including Microsoft Teams, Outlook, corporate intranet, video and live events.
• Lead the planning and execution of key employee events including team site visits, town halls, senior leaders conferences and other senior leader gatherings.
• Contribute to Chase's internal editorial strategy to help amplify stories about our Auto business across Chase and the broader firm.
• Measure and analyze the effectiveness of all internal tactics, such as open rates, event survey results and article clicks, and incorporate best practices and learnings into go-forward plans.
• Manage major communications initiatives, including organization announcements and change management efforts, including internal email distribution.
• Apply our consistent voice across all communications.
• Prepare briefing materials, presentations and talking points for executives.
• Contribute fresh ideas on reaching employees through modern communications channels and tactics.
• Create and manage LinkedIn content strategy in partnership with Chase's social media team for several Auto leaders.

Required Qualifications, Capabilities, And Skills

• 7+ years of communications experience in a large, matrixed organization
• Bachelor's degree in communications, journalism, or a related field
• Strong executive presence and experience counseling senior leaders; able to translate complex Auto business topics into concise, actionable narratives
• Excellent writer with an audience-first mindset and rigorous attention to clarity, structure, and tone
• Team-first collaborator who contributes to both strategic planning and hands-on execution with equal effectiveness
• Strong project management skills with the ability to manage large-scale, complex initiatives with discipline, precision, and confidentiality
• High attention to detail and strong organizational skills in a fast-paced environment
• Self-starter with the agility to operate with speed, flexibility, and adaptability
• Outstanding judgment, proactive problem-solving ability, and resourcefulness
• Creative mindset with the ability to think differently and innovate employee engagement

About The Team

The Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.