Vice President, Emergency Psychiatric Services

About the role

Ranked one of Tennessee’s top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals. Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness. Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee. Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis. If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you!

Responsibilities

• Provide executive oversight for all operations of EPS
• Ensure consistent implementation of operating procedures and alignment of clinical programs with organizational strategy.
• Ensure all services meet or exceed contractual requirements, program goals, quality targets, and regulatory standards.
• Lead cross-functional efforts at the strategic planning level to identify operational issues, develop solutions, and implement system-wide improvements that enhance efficiency, consumer outcomes, and service sustainability.
• Support and enable leadership and associates in executing to achieve goals.
• Develop and execute long-term sustainability and growth plans for specialized clinical services.
• Lead the development of strategic initiatives for Clinical Services in collaboration with senior leadership.
• Establish and oversee quality improvement (QI) systems, ensuring ongoing monitoring, analysis, and enhancement of program performance.
• Ensure teams are delivering timely completion of all required documentation, reporting, and clinical procedures as dictated by payors, licensing bodies, and accreditation standards.
• Ensure ongoing compliance with licensing requirements, Joint Commission standards, HIPAA, OSHA, and all corporate policies.
• Build and sustain a high-performing clinical workforce through strategic hiring, onboarding, training, supervision, and talent development.
• Direct staff meetings and professional development initiatives to support clinical excellence.
• Coordinate with Human Resources and Compliance regarding performance appraisals, credentialing, hiring, corrective action, and workforce planning.
• Ensure adequate staffing and clinical coverage across all programs.
• Cultivate and maintain productive working relationships with community agencies, hospitals, law enforcement partners, Managed Care Organizations, Davidson County Sheriff’s Office, Department of Mental Health, and other key stakeholders.
• Represent MHC in external meetings, collaborative initiatives, and strategic partnerships supporting organizational goals.
• Oversee departmental budgets, ensuring clinical operations are delivered within approved financial parameters.
• Identify opportunities to enhance operational efficiency and resource utilization across programs.
• Provide leadership during crises and participate in on-call activities as required.
• Ensure timely responses to grievances, complaints, and inquiries from the Advocacy Director and other internal/external stakeholders.
• Lead special projects and ensure policies and procedures remain current and effectively implemented.
• Serve as a role model for MHC’s mission, values, and culture, providing leadership through example, mentorship, and expertise.
• Perform other executive-level duties as assigned.

Requirements

• Master’s degree and valid license in social work, psychology or other closely related field required.
• Minimum of 5 years supervisory and leadership at the strategic level experience within