Vice President, Digital Asset Operations

Responsibilities

• Provide operational leadership for digital asset custody and tokenization activities, ensuring accurate, timely, and resilient processing for institutional clients.
• Owning end-to-end operational workflows across custody, settlement, reconciliations, and exception management, with clear accountability for outcomes and controls.
• Leading and developing a team of Associates and Senior Associates, including coaching, performance management, and building bench strength and subject matter expertise.
• Overseeing incident management, including response to blockchain or platform events, execution of escalation protocols, and coordination of post-incident reviews and remediation.
• Driving operational excellence by identifying risks, inefficiencies, and control gaps, and partnering with Technology, Risk & Control, Compliance, and Product teams to implement sustainable solutions.
• Acting as a senior point of contact for complex client, audit, regulatory, and risk related inquiries, ensuring clear communication and timely resolution.
• Supporting business continuity and coverage needs.

Requirements

• Bachelor’s degree or an equivalent combination of education and relevant experience.
• 5-8 years of experience in financial services operations, custody, settlements, or digital assets, with demonstrated leadership responsibility.
• Strong understanding of operational risk management, controls, reconciliations, and regulated financial services environments.
• Solid working knowledge of digital assets, blockchain technology, tokenization, and cryptocurrency markets.
• Proven ability to lead teams, set priorities, and drive execution in a fast paced, high risk environment.
• Experience partnering cross functionally with Technology, Product, Compliance, and Risk stakeholders.
• Strong judgment, decision-making, and escalation skills, particularly during incidents or time-sensitive events.
• Clear and confident communication skills, with the ability to represent operations to senior stakeholders.
• Willingness to support flexible scheduling and provide leadership coverage outside of standard business hours when required.

Qualifications

To be successful in this role, we are seeking the following:

• Bachelor’s degree or an equivalent combination of education and relevant experience.
• 5-8 years of experience in financial services operations, custody, settlements, or digital assets, with demonstrated leadership responsibility.
• Strong understanding of operational risk management, controls, reconciliations, and regulated financial services environments.
• Solid working knowledge of digital assets, blockchain technology, tokenization, and cryptocurrency markets.
• Proven ability to lead teams, set priorities, and drive execution in a fast paced, high risk environment.
• Experience partnering cross functionally with Technology, Product, Compliance, and Risk stakeholders.
• Strong judgment, decision-making, and escalation skills, particularly during incidents or time-sensitive events.
• Clear and confident communication skills, with the ability to represent operations to senior stakeholders.
• Willingness to support flexible scheduling and provide leadership coverage outside of standard business hours when required.

Skills

Skills required for this role include:

• Operational leadership and management.
• Team development and coaching.
• Incident management and response.
• Risk identification and mitigation.
• Collaboration with cross-functional teams.
• Clear communication and stakeholder engagement.

Benefits

The benefits offered by BNY Mellon include:

• Competitive compensation package, including base salary ranging from $69,000 to $160,000 per year.
• Short and long-term incentive packages.
• Discretionary bonuses.
• Company-sponsored benefit programs.

Pay

The base salary for this position is expected to be between $69,000 and $160,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.

Schedule

This role participates in a follow-the-sun operating model and requires flexibility to provide leadership coverage during non-standard hours, including occasional evenings and weekends, based on business and client needs.