Vice President, Customer Growth

About the Role

AbsenceSoft is looking for a Vice President, Customer Growth to lead the revenue engine that drives value from our existing customer base. This is a sales-focused leadership role owning renewals, upsell, cross-sell, and account expansion across our full customer portfolio — from Mid Market employers to large enterprises and TPAs.

You'll build, coach, and scale a team of Account Managers, setting quotas and pipeline targets while personally driving high-stakes renewal and expansion negotiations with key accounts. Working closely with Customer Success, Product, and Marketing, you'll ensure that product adoption and customer health translate into measurable growth revenue.

Responsibilities

• Define and execute a revenue growth strategy for our existing customer base, focused on renewals, upsell, cross-sell, and account expansion
• Lead, coach, and scale a team of Account Managers, setting quotas, pipeline targets, and performance metrics tied directly to renewal and expansion revenue
• Own the renewal process end-to-end, driving on-time renewal rates and negotiating contract terms across the customer base
• Identify and execute upsell and cross-sell opportunities within existing accounts, partnering with Product and Marketing to align offerings to customer needs
• Partner closely with Customer Success leadership on account health signals and adoption data to inform expansion strategy and timing
• Build and manage forecasting and pipeline reporting for the Account Management function, reporting regularly to executive leadership on renewal and growth performance
• Develop account segmentation and territory or account portfolio assignment strategies to maximize coverage and revenue potential across Mid Market, enterprise, and TPA accounts
• Establish and monitor KPIs such as renewal rate, net revenue retention, and upsell/cross-sell attainment, adjusting strategy as needed
• Cultivate executive-level relationships with key accounts to support high-stakes renewal and expansion negotiations
• Collaborate with Sales leadership on smooth account handoffs as new customers transition into the existing base
• Coach the team on MEDDPICC methodology and ensure it's applied consistently across deal reviews and pipeline management to improve forecast accuracy and win rates
• Maintain Salesforce data hygiene and enforce CRM discipline across the team, ensuring pipeline, opportunity, and account data stay accurate and up to date
• Participate in a highly compliant environment, assisting to maintain company controls and security within your job role

Requirements

• 12+ years of experience in Account Management, Sales, or Customer Success leadership in B2B SaaS, with direct ownership of renewal and expansion revenue targets
• 8+ years of people leadership experience, including building and scaling a quota-carrying team against renewal, upsell, and cross-sell goals
• Experience building or significantly evolving an Account Management or renewals-focused sales function
• Strong negotiation skills and experience managing high-stakes contract renewals with executive-level stakeholders
• Comfort with CRM, sales engagement, and customer success tools (e.g., Salesforce, Salesforce CPQ, Gong, ChurnZero) and using data to manage pipeline and performance
• Excellent verbal and written communication skills, with executive-level presentation and influencing ability
• Results-driven commercial leader with a proven track record of exceeding renewal and expansion revenue targets
• Strategic operator who translates customer health and adoption data into revenue growth opportunities
• Data-driven decision maker who uses CRM and pipeline data to manage team performance and forecast accurately
• Collaborative cross-functional partner who aligns Customer Success, Product, and Marketing around customer growth
• Executive presence with the ability to build and maintain relationships at the C-suite level

Preferred Qualifications

• Experience in the HR technology ecosystem (HRIS, payroll, or leave technologies)
• Experience partnering with a Customer Success organization in a shared-ownership or hand-off model
• Background in compliance-driven or highly regulated SaaS industries
• An MBA or advanced degree in Business or a related field

Why Join Us

• Impact that matters: You’ll do work that shapes the future of the modern workplace
• Flexibility and trust: We’re remote-first and results driven. You’ll have the freedom and flexibility to do your best work, wherever you do it best
• Growth and development: We believe the best work happens when people are growing. You’ll have access to learning resources, leadership programs, and real opportunities to take on new challenges and expand your impact
• Competitive rewards: We offer comprehensive benefits, a performance-based bonus program, and equity opportunities – because when we grow, you should too
• Time for life: Recharge and reconnect with flexible time off, paid holidays, and flexible leave programs designed to support every season of life
• Belonging and balance: We’re building an inclusive culture where every voice is valued, collaboration is celebrated, and success is shared

Pay

Base salary range for this full-time position is $200,000 annually + bonus/commission + benefits. The expected On-Target Earnings (OTE) for this role is $369,600. Final compensation is determined based on a candidate's relevant experience, skills, education, and geographic location.